Database & Gift Processing Administrator

WHO WE ARE

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Are you an Information Technology Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create Development opportunities? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of everyone, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our Resource Development team and help to the next level. Are you ready to be our Database & Gift Processing Administrator and make an impact in our community?

ABOUT THE ROLE

The Database and Gift Processing Administrator is responsible for both the strategic side of database management and the hands-on work of data entry, imports, and ongoing data clean-up. In the early stages, data entry and maintenance will make up a significant portion of the role; over time, there will be opportunities to streamline processes, improve workflows, and reduce manual effort through better systems and automation.This role is well-suited to a systems thinker who enjoys solving puzzles, understands how accurate data supports strong relationships with donors and community allies, and is comfortable moving between detailed work and big-picture process improvement.

Key ResponsibilitiesProgram Delivery

·       Administer Raiser’s Edge (RE), including user permissions, table maintenance, and database integrity and Better Impact.

·       Use Excel extensively to support imports/exports, reconciliation, exception handling, and data cleanup across fundraising systems.

·       Collaborate with internal teams and external vendors to optimize data workflows, including gift entry, campaign tracking, reporting, and donor segmentation.

·       Conduct regular data audits and implement validation protocols to support accurate gift coding and high-quality internal reporting.

·       Ensure data compliance with CRA and funder reporting requirements, including proper receipt, record retention, and audit preparedness.

·       Provide strategic input on data structure, system workflows, and process improvements to enhance fundraising, donor stewardship, and financial reconciliation.

·       Support system integration and automation initiatives between Raiser’s Edge and third-party platforms (e.g., email marketing, donation processing, financial systems).

o  Develop and maintain documentation on data management protocols and fundraising database standards; provide internal support through ad-hoc training and cross-team guidance.

General and Administrative

·       Accurately enter and maintain donor and gift records, including batch processing, constituent updates, and acknowledgment tracking.

·       Monitor incoming donations to ensure accurate campaign, fund, and appeal coding.

·       Produce tax receipts and acknowledgment letters in accordance with CRA and organizational policies.

·       Reconcile monthly donation data with the finance team to ensure accuracy and completeness.

·       Perform ongoing data hygiene tasks such as deduplication, record cleanup, and formatting standardization to maintain database health.

QualificationsEducation and Experience

·       Post-secondary diploma or degree in data analytics, information systems, or a related field--or an equivalent combination of education and experience in database administration or fundraising data management.

·       Two years of hands-on experience working with Raiser’s Edge or a comparable fundraising CRM, including queries, gift entry, and constituent records.

·       Experience supporting Raiser’s Edge integrations and import/export tools, including SQL-based and .NET-based utilities, is an asset.

·       Strong proficiency in Microsoft Excel, including managing large datasets, performing imports/exports, and using formulas for data validation and cleanup (e.g., IF, VLOOKUP/XLOOKUP, CONCAT, TEXT functions).

·       Demonstrated experience implementing data integrity protocols, performing audits, and supporting reporting.

Knowledge, Skills, and Abilities

·       Deep understanding of fundraising databases and donor engagement lifecycles.

·       Proven ability to identify and resolve data inconsistencies and improve system workflows.

·       Strong analytical thinking and the ability to translate technical data into clear, actionable insights.

·       Ability to work collaboratively across teams, providing technical guidance and process support to non-technical colleagues.

·       Commitment to data security, privacy best practices, and ethical data management

·       Experience working in a fundraising or development office.

·       Familiarity with email marketing or CRM integrations.

·       Experience developing dashboards or visual reporting tools.

Conditions of Work

·       The role involves both remote work and time at Bissell Centre’s building, where individuals facing complex life situations are present.

·       Occasional evening and weekend work may be required for donor events and stewardship activities.

·       The duties may evolve over time to align with the department’s broader long-term goals and strategic planning.

Expectations and Accountability

·       The duties may evolve over time to align with the department’s broader long-term goals and strategic planning.

·       The position requires balancing diverse responsibilities and solving problems creatively to meet the demands of a competitive fundraising environment.

·       The incumbent’s contributions are vital to the success of the philanthropic funds raised for Bissell Centre.

Personal Characteristics

Resource Development (RD) is a highly collaborative team that works with all programs and external stakeholders. An RD team member must demonstrate competence in all the following areas: 

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
• Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

• Criminal Record Check
• CWIS Check

Training Requirements

·  Conflict Into Calm Training

·  Naloxone Administration Training

The above listed training requirements must be completed within the first three months of employment. Other training requirements may be identified during employment and must be completed as directed.

Position: Full-time

Wage: From $29.87 per hour

HOW TO APPLY

Interested candidates are invited to submit their resume and cover letter to:

Michelle Reid

Manager of Community Engagement

Email: mreid@bissellcentre.org  

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.