Operations Manager

Job title: Operations Manager

Expected start date: March 1, 2026

Type of contract: Permanent, full-time at 37.5 hours per week

Salary range: Commensurate with experience

Format: Hybrid, 60% in office, 40% work from home

About the Association de soccer Notre-Dame-de-Grâce-Côte-des-Neiges

A non-profit organization established in 1979, ASNDG-CDN is the official partner for managing all soccer programs in the Côte-des-Neiges–Notre-Dame-de-Grâce borough of Montréal. We offer inclusive soccer pathways for all ages and skill levels, from introductory activities and youth leagues to competitive regional programs, specialized adapted soccer and adult leagues, fostering skill development and community engagement for every participant.

POSITION OVERVIEW

The Operations Manager reports to the Sporting Director and provides day-to-day administrative leadership, overseeing compliance, finance, communications, facilities, events, programs and human resources. This includes managing key administrative roles such as the Bookkeeper, Registrar and various Coordinators/Directors. The role also involves representing the Club at meetings and events as an alternate to the Sporting Director.

The ideal candidate possesses a background in project management, financial planning, program delivery and staff management. They must be dedicated to developing and implementing policies and procedures to ensure the delivery of accurate, efficient and professional services, creating a positive environment for every member.

KEY RESPONSIBILITIESAdministration

• Governance & Compliance: Ensure full club compliance with all governing bodies; maintain accurate records; submit required reports; manage insurance and player transfers; develop program frameworks aligning with Canada Soccer and Soccer Quebec standards; prepare Board reports and coordinate meetings (Board/AGM, parent/volunteer); design and administer program evaluation frameworks, KPIs and end-of-season surveys.

• Financial Oversight: Collaborate with the Sporting Director on annual budget development; supervise the Bookkeeper for budget/payroll monitoring; oversee grant applications; manage Club financial aid programs, payment plans and refunds; prepare auditor documents for year-end review

• Communications & Member Relations: Supervise the Registrar and Client Relations Coordinator for timely player registration and manage escalated concerns; maintain historical registration records and growth reports; supervise the Marketing and Social Media Coordinator for timely club communications across all channels (email, social media, website).

Operations

• Facilities, Scheduling & Equipment: Supervise the Equipment and Facilities Manager to secure venues, resolve scheduling conflicts and publish schedules; manage the full lifecycle from purchase to storage of uniforms and equipment inventory in coordination with suppliers and volunteers.
• Event & Volunteer Management: Plan and execute club-wide events (e.g., clinics, open houses, etc.), including permit acquisition and logistics; lead volunteer recruitment, training and coordination efforts. 

Programs

• Program & Season Management: Support the Sporting Director and staff with all seasonal operations, including registration, team assignments, scheduling and league/tournament submissions; ensure accurate team administration (rosters, staff, communication app access); document and report on player movement; manage all tournament logistics and permits.

Human Resources

• Team Leadership: Actively participate in administrative staff hiring; supervise the team to ensure role clarity, accurate schedules and clear communication while fostering process improvements and cross-team collaboration.

QUALIFICATIONS

• Bachelor’s degree in Sports Management, Business, or a related field (or equivalent experience) with 3-5 years of leadership in operations, administration or program management, ideally within a nonprofit or sports organization.
• Proven ability to develop budgets, oversee staff and volunteers and manage financial processes.
• Advanced skills in Microsoft Office and Google Workspace, with a willingness to learn platforms like Spordle.
• Exceptional interpersonal and bilingual communication skills (English and French) to collaborate with diverse stakeholders.
• Strong project management and problem-solving abilities with high attention to detail in a dynamic environment.
• Knowledge of Canada Soccer/Soccer Quebec standards is a strong asset; must be willing to work flexible hours, including evenings and weekends.