Business Development Support Specialist

Company Overview

APS Aerospace, headquartered in Ottawa, Ontario, is a global leader in flight data analysis and aviation safety solutions, with over 40 years of combined expertise. We specialize in Flight Data Analysis and the readout of Flight Data and Cockpit Voice Recorders, supporting aviation organizations worldwide. Our software delivers high-fidelity data visualization to enhance both safety programs and investigations. APS joined the ACR Group, expanding our reach while maintaining operational independence. We remain committed to safety, innovation, and advancing aviation through expert services and technology.

Position Summary

We are currently seeking a highly organized and motivated Business Development Support Specialist to join our dynamic team. The successful candidate will provide support to the Business Development Team to improve efficiency and increase our capacity to pursue sales and business development.  The position is expected to grow in responsibilities to directly contribute to the achievement of sales objectives.

Key Responsibilities

• Assist in the preparation of sales quotes, proposals, contracts, and presentations
• Qualify and track leads from digital campaigns, conferences, references, tradeshows, and other sources
• Maintain customer and sales data in APS database
• Coordinate and manage trade shows
• Coordinate press releases and client communications
• Support campaigns including digital outreach
• Coordinate Sales and Marketing platform content for website and social media
• Coordinate travel calendar for customer facing teams (sales, support)
• Coordinate sales-related customer inquiries, ensuring exceptional service and satisfaction
• Assist with organization of APS Users Conferences and workshops
• Coordinate with the Support Team for APS training courses
• Conduct market research to identify potential clients and emerging industry trends
• Assist with the preparation of regular sales reports and presentations for management review
• Develop and conduct customer surveys and follow-ups to ensure satisfaction and identify potential opportunities, including upsell
• Manage and maintain sales documentation
• Coordinate with Support/Dev-Ops and Engineering teams to support customer onboarding

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Qualifications

• A minimum of 2 years in an administrative sales and/or customer support role
• Understanding of B2B sales processes
• Strong writing skills
• Excellent communication and interpersonal skills
• Legally entitled to work permanently in Canada
• Experience with Salesforce or similar CRM tools

Assets

• Experience with data analysis and reporting
• Cultural awareness when working with international clients
• Proficiency in additional languages besides English

Why Work with APS Aerospace?

• Be part of a company with a proud legacy and cutting-edge mission in aviation safety
• Work in a collaborative, supportive, and innovative environment
• Contribute to meaningful projects with global impact
• Access opportunities for career growth and ongoing development