Business Process Analyst

BUSINESS PROCESS ANALYST - FINANCIAL SERVICES

Location: downtown Toronto business core, hybrid 3 days

Salary: Market rate+

• Seeking a Business Process Analyst with a strong background in process improvement and operational efficiency, ideally within banking or financial services. This role requires a candidate who brings a Six Sigma Green Belt (or higher) certification and a passion for optimizing business processes to drive measurable outcomes.

RESPONSIBILITIES

• Analyze current-state business processes to identify inefficiencies and areas for improvement across banking or financial systems.
• Lead and execute process improvement initiatives using Lean Six Sigma methodologies.
• Rapidly create, revise, and implement Standard Operating Procedures (SOPs) to support consistent execution.
• Collaborate with stakeholders across business and technology teams to define process optimization goals.
• Facilitate change management efforts including training, communication, and documentation to support adoption of new processes.
• Identify and eliminate wasteful steps in workflows, improving cycle time, accuracy, and operational efficiency.
• Collect, interpret, and report on performance metrics to monitor the effectiveness of improvements.
• Provide input into automation opportunities and technology enhancements to streamline operations.
• Deliver clear and professional documentation and presentations for stakeholders and senior leadership.

REQUIREMENTS

• Six Sigma Green Belt certification (minimum); Black Belt or industrial engineering background preferred.
• 4+ years of experience in business process analysis or operations optimization, ideally within financial institutions.
• Strong grasp of Lean principles and the ability to apply them in real-world financial or banking environments.
• Demonstrated ability to identify inefficiencies and implement improvements that result in measurable performance gains.
• Experience in developing SOPs and delivering training to support operational changes.
• Proven change management skills and the ability to influence adoption across cross-functional teams.
• Exceptional written and verbal communication skills—able to translate technical process language for business audiences.
• Detail-oriented with a logical, analytical mindset and strong problem-solving abilities.
• Strong interpersonal skills and a team-oriented approach.