Collections Clerk

Adecco is currently recruiting for a Collection/AR Clerk for a full-time permanent contract role with our client based out of downtown, Ottawa, ON. Ideal candidate would have experience with personal injury and employment. Bilingual is considered a strong asset. This person will be working with 2 partners.

Compensation:

• Salary
• 3 weeks’ vacation
• 12 personal days (sick and others)
• 100 % health and dental from 1st day
• Long term disability after 3 months
• RRSP after 1 full year start at 3%
• Hybrid Flexible: Left to the discretion of the employee.
• 35 hours per week
• Working hours are within business core hours.

The Collection/AR Clerk will have the following responsibilities:

• Call or email and, if necessary, meet with clients to discuss account status and arrange payment.
• Maintain active BFs on any unpaid AR over 60 days past due.
• Follow up on assessments, writs, collection agency files.
• Prepare files for collections.
• Answer all client enquiries regarding outstanding accounts.
• Obtain approval/Make decision on payment plans. Process payments as necessary and follow up on payment plans not being adhered to.
• Maintain record of all postdated cheques received and document in system those client matters with postdated cheques. Follow up with clients when no more postdated cheques on file.
• Pull monthly AR reports from system.
• Write-off any bad debts or uncollectible amounts.
• Process credit card payments for General and Trust accounts.
• Assist with staff and lawyers' enquiries.
• Review the trust history for billed matters and prepare request for trust transfer memos as requested by lawyers.
• Keep CFO informed of any problem accounts and meet on a weekly basis to discuss.
• Inform clients about overpayments and prepare cheques for a refund.
• Send a final demand letter and assess the account if necessary or send the account to a collection agency.
• Maintain report and list of all files with the collection agency for regular follow-up.

The Collection/AR Clerk must meet the following mandatory requirements:

• Post-secondary diploma.
• Bilingualism in French and English
• Minimum 2 years in an administrative role, preferably with exposure to collections and account reconciliation.
• Billing experience is an asset.
• Experience in the legal sector is consider an asset.
• Ability to communicate professionally and efficiently with clients, external contacts, and colleagues within the firm—especially regarding overdue accounts and payment negotiations.
• Skilled in handling sensitive financial and client information with the utmost discretion.
• Able to work independently as well as collaboratively in a team environment, balancing multiple priorities effectively.
• Capable of producing high-quality and high-volume work, sometimes under tight deadlines.
• Ability to handle pressure in a professional/solution-driven manner, particularly in situations involving difficult or non-responsive clients.
• Excellent proficiency with Microsoft 365, Outlook, and Excel.
• Knowledge of a financial tracking systems would be beneficial.