Business Analyst (IT)

About The Company Automotive glass technology is revolutionizing the way we experience the road, enhancing safety, comfort, and convenience for drivers everywhere. Belron Canada, the home office of renowned brands such as Speedy Glass, Lebeau Vitres d’Auto, and Vanfax, is at the forefront of this transformation. As a leading player in the auto glass repair and replacement industry, Belron Canada is committed to delivering exceptional service and innovative solutions to its customers. The company operates over 325 service centers, two distribution centers, and 26 warehouses across ten provinces, employing more than 1,200 dedicated professionals. Belron Canada’s mission extends beyond business; it emphasizes sustainable practices, community engagement, and fostering a diverse and inclusive workplace where every team member can realize their full potential. The organization believes that genuine care and a collaborative environment are essential to delivering world-class customer experiences and making a positive impact on the communities it serves. About The Role The Business Analyst role at Belron Canada is a strategic position responsible for analyzing, designing, and optimizing business processes and systems to support the company's growth and operational excellence. The successful candidate will act as a bridge between business stakeholders and IT teams, supporting the development and implementation of innovative solutions that enhance efficiency and customer satisfaction. This role involves evaluating existing workflows, identifying areas for improvement, and supporting the definition of technical and business requirements. The Business Analyst will participate actively in project delivery, ensuring that solutions align with business objectives and technical standards. Responsibilities also include managing product backlogs, prioritizing features based on business value, and supporting change management initiatives. The role requires a proactive approach, strong communication skills, and a deep understanding of business processes and digital applications to drive continuous improvement and deliver measurable results. Qualifications

• 7 to 10 years of relevant experience in business analysis or related fields
• Bachelor's degree in business administration, information systems and technology, computer science, or an equivalent qualification
• Experience in software system analysis, particularly ERP systems and digital applications
• Proficiency in both French and English, written and spoken
• Strong knowledge of Agile methodologies and business process analysis techniques (e.g., BPMN, UML)

Responsibilities

• Understand existing business processes and identify opportunities for improvement
• Support partners in defining business and technical requirements and solutions
• Formulate recommendations to optimize business processes, systems, and application solutions
• Participate in the implementation of recommendations by collaborating with relevant teams
• Analyze and model business and operational processes to identify inefficiencies and bottlenecks
• Maintain and develop comprehensive business documentation
• Act as a liaison between users, IT partners, and service providers in collaboration with management
• Ensure the successful delivery of initiatives and contribute to the solution development roadmap
• Build and manage product backlogs, prioritizing functionalities based on business value
• Balance activities to deliver business value while considering IT constraints and external partners
• Support users during testing phases to ensure solutions meet specifications
• Provide post-implementation support and monitor the impact of changes
• Participate in change management processes to facilitate smooth transitions
• Foster a collaborative environment by sharing knowledge and building trust within the team

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health and dental insurance plans
• Paid time off and holiday leave
• Opportunities for professional development and continuous learning
• Inclusive and diverse workplace culture
• Employee assistance programs and wellness initiatives
• Support for work-life balance and flexible working arrangements

Equal Opportunity Belron Canada is an equal opportunity employer. We welcome applications from all qualified candidates regardless of race, gender, age, ethnicity, religion, sexual orientation, gender identity, or disability. We are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to contribute to our shared success.