Medical Office Assistant

Job Description - Medical Office Assistant (MOA)Company: Westwood Medical Clinic

Location: Unit 135-8120 Cook Road, Richmond, BC V6Y 1T9

Email: info@westwoodmedicalgroup.com

Start date: September 2, 2025

Term: Full-Time | Part-Time | Casual

Compensation: $20-28 an hour, based on experience

Benefits: Competitive Extended Health Benefits, paid vacation days, and discounted products/services that are not covered by MSP. Internal growth and partnership opportunities in industry.

About Us: Westwood Medical Clinic is a patient-centered family practice clinic located in the heart of Richmond, BC. We are a collaborative team of family physicians and allied health professionals committed to delivering exceptional primary care in a supportive and respectful environment. As we grow, we are looking for a motivated and reliable Medical Office Assistant (MOA) to join our team.

Position Summary: As an MOA, you will play a vital role in the day-to-day operations of our clinic. You will support both administrative, operational, and clinical functions, ensuring smooth patient flow, accurate record-keeping, and outstanding patient care. We are looking for a compassionate, detail-oriented individual who thrives in a fast-paced environment and enjoys working as part of a team.

Schedule: Coverage required Monday–Saturday, between 8:30 AM – 6:00 PM, coordinated with other staff. Flexibility in scheduling is available for full-time, part-time, or casual positions.

Key Responsibilities:Administrative Duties

• Greet and check in patients in a professional, friendly manner
• Maintain patient confidentiality at all times
• Manage phone calls, email correspondence, and appointment bookings
• Maintain accurate and up-to-date electronic medical records (EMR)
• Coordinate specialist referrals, recalls, and follow-ups
• Handle billing for multiple payers (MSP, ICBC, WCB, private insurance)
• Apply and collect payments for non-insured services
• Maintain office supplies and clinical inventory

Clinical Support

• Prepare exam rooms and patients for a variety of appointments and procedures (e.g., PAP, IUD, minor procedures, well-child exams)
• Record patient vitals and perform basic clinical testing (e.g., blood pressure, urine dipstick, height/weight including infants)
• Assist with patient flow: escort patients to exam rooms, prep for visits, and ensure rooms are cleaned and reset
• Document clinical findings and assist with patient documentation as needed

Qualifications:

• Medical Office Assistant Certificate (Canadian accreditation preferred)
• Recent experience working in a medical clinic or healthcare setting
• Proficiency in EMR systems (experience with AVA EMR is an asset)
• Strong skills in MS Office and electronic communication platforms
• Fluent in English (spoken and written); proficiency in Mandarin or Cantonese is a strong asset
• Exceptional interpersonal and communication skills
• High attention to detail, organization, time management
• Ability to multitask and remain calm under pressure
• Reliable transportation and ability to commute to Richmond, BC

How to Apply: Please send your resume and a brief cover letter to info@westwoodmedicalgroup.com. We thank all applicants for their interest; only those selected for an interview will be contacted.