Hub Duty Manager, YWG (Full Time)

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements. Why WestJet Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success. Join us, this is where your career story takes off. Hub Duty Manager, YWG (Full Time) The Hub Duty Manager will act as the most senior WestJet representative “day of” flight.  The Hub Duty Manager will be responsible for leading our people, ensuring they are supported in meeting safety objectives, operational performance goals, delivering exceptional Guest experience, cost control and supporting WestJet culture and values.  They are a role model for the airports team, demonstrating and supporting WestJet culture and values at all times. Direct Accountabilities

• Promote WS Safety standards above and below the wing
• Ensure operational standards are met and/or exceeded
• Ensure Guest Service Standards are met and/or exceeded
• Lead, motivate, and support Team members
• Foster the WS culture through consistent messaging

Key Deliverables Include

• Senior operational manager responsible for the overall leadership and direction of WestJet’s airport operations day of flight.      
• Ensure Team compliance to WestJet and Transport Canada Safety & Security management standards and respond accordingly to safety action items (i.e. IHRs, Accident/Incident investigations, WSIB, etc).
• Responsible for the delivery and achievement of the Key Performance Indicators for the station.
• Responsible for implementation of the corporate strategic plan day of flight including the successful implementation and execution of local and organizational priorities including SPOT, Safety, Guest Experience and Cost.
• Ensure zone managers assign gate allocations that are optimized for safe, on time performance.
• Accountable for efficient operations of airport activities including the leadership of the WestJet team members and contracted third parties.
• Local WestJet liaison with other internal stakeholders  including, but not limited to, Safety Services, OCC, IREC, IT, Group Specialty Sales, Catering, Inflight, Tech Ops, Flight Operations and Load Plan, etc.
• Actively represent WestJet interests with other stakeholders and agencies including, but not limited to, CBSA, CATSA, USCBP, Airport Authority, Transport Canada, Code-share / Interline partners, and third party handlers, etc.
• Primary local contract for emergency response during the first 15 minutes.
• Prepare and conduct operational performance review briefings with the day-of operational team as well as Technical Operations, Catering, Inflight, Ground Handlers, outlining expected challenges and opportunities.
• Understand, follow and ensure team compliance to operational standards and procedures.
• Accountable for the coordination of all IROP activities that occur at the station to maximize safety and service at the lowest reasonable cost.
• Base representative for elevated XROPs.
• Execution of contingency plans for degraded modes of operation.
• Identify trends, review process failures and facilitate effective solutions.
• Provide recommendations to OCC to maximize efficiencies and service.
• Provide leadership, guidance and support to the day-of operational Team.
• Accountable for accuracy of delay coding and code change requests as required.

Experience And Qualifications

• 5 years airline operational experience required - airport operations preferred.
• 3-5 years leadership experience required in a ground operations and/or customer service focused field.
• Duty Manager relief experience required.
• Process management skills with the ability to prioritize quickly and efficiently.
• Excellent ability to multitask & handle changing priorities under extreme pressure.
• Outstanding people skills.
• Proven history of effecting change through influence.
• Proven track record in leading business operations.
• Proficient in PC based applications, Microsoft Project, Word, Excel, Teams and Outlook.

The Benefits Of Being a WestJetter WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!About WestJet Group Of Companies WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians. Our safety promise At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.  Our commitment to diversity, equity and inclusion We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com. We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us. AboutFor more information about everything WestJet, please westjet.com/aboutus. If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.