Baggage Manager, YEG

Employment Type: Full-time Regular City: Edmonton, AB (YEG) Posting Open Date: 03/10/2026 Posting Close Date: 03/13/2026 (Please note the posting will close at 11:59pm MST) Why WestJet: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. Join us, this is where your career story takes off.Manager - Baggage, YEGDescription: Reporting to the General Manager, the Baggage Service Manager will act as the accountable leader for baggage service products and operations. With a strong focus on safety and security, they will be responsible for day of performance related to baggage KPI’s, baggage facilities, guest satisfaction and front-line engagement, as well as responsible for the management of baggage processes and procedures i.e. IROP recovery. They will be the WestJet representative in managing baggage relationships with operational service providers and external agencies and will be responsible for identifying areas for process improvements and working with the operational leadership team to identify solutions. Key Deliverables Include:

• Ensure team compliance with safety policies, procedures and processes and ensure that measures are in place to validate that they are being consistently followed.
• Drive adherence to standard work, remove barriers and drive process improvement to achieve targets for SPOT, MBR, Guest Experience and Employee Engagement.
• Collaborate with HCC team for an effective coordination of the activities of our above & below the wing teams to ensure that Bag connections are facilitated effectively by mitigating disruption to our Guests and operations during both regular and irregular operations.
• Identify strategic opportunities within the airport community and facility that will enhance service and improve operations.
• Ensure team compliance to WestJet and Transport Canada safety & security management standards and ensure safety items are actioned (i.e. AQD’s, Accident/Incident investigations, etc).
• Collaborate with internal and external stakeholders to continuously improve station operational performance and Guest satisfaction by mitigating baggage irregularities and improving local IROP coordination.
• Ensure the required resources are in place to meet operational needs, are within budget and in alignment with airports guidelines and agent needs, and any trends identified are brought forward to the Sr. Manager Station Support team.
• Lead and motivate all direct reports, ensuring that they are well supported, and that team performance and compliance is maintained through observation, and timely feedback.
• Work closely with direct reports (BSA & GSLB) to create individual development and succession plans, conduct regularly scheduled one on one meetings, deliver performance management conversations and coaching as required.
• Manage local relationship with third party Ground Handler.
• Coordinate and negotiate with external stakeholders (i.e. CBSA, CATSA, Airport Authority) on current and forward looking operations such as local processes as SIA and ITD.
• Responsible for partnering with local station support department on schedule planning in developing future flight schedules.
• Find efficiencies and process improvements through current baggage delivery contracts in collaboration with CBS.

Experience & Qualifications:

• A minimum 2 years leadership experience in a guest focused environment is an asset.
• A minimum 5 years’ experience in a high volume airport ground operation with a significant level of internal and external dependencies and relationships is an asset.
• Exhibits strong safety focus.
• Possess strong operational focus in order to deliver departmental/operational information in a timely effective manner.
• Ability to lead and motivate a team of frontline employees, including coaching and mentoring.
• Proven communication and problem-solving skills.
• Ability to multitask and handle changing priorities.
• Demonstrated ability to make operational decisions in time sensitive situation.
• Proficient in PC based applications, Microsoft Word, Excel, and Outlook.
• Excellent personal OTP.
• Proven history of effecting change through influence.
• Ability to work flexible hours/days of week.

The benefits of being a WestJetter: WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!About WestJet Group Of Companies WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians. Our Safety Promise At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.  Our Commitment to Diversity and Inclusion We embrace what makes us each unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences, and backgrounds, and if you're passionate about this role, we encourage you to apply - even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com. We value the time and effort you put into your application. Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. We encourage you to explore future opportunities with us if this role isn't the right fit at this time. For more information about everything WestJet, please visit WestJet.com