Copy of Administrative Assistant

The incumbent in this role assists management with administrative tasks while serving as the first point of contact for customer service. Under the supervision of the CSC Manager, the Bilingual Administrative Assistant will be responsible for the following tasks:Responsibilities

• Answer phone calls and emails received at reception, in French or English.
• Respond to inquiries or direct them to the appropriate person in the correct department.
• Work in collaboration with the Customer Experience Specialist.
• Complete orders on the transactional website.
• Monitor and follow up on assigned email inboxes.
• Submit the payroll report after approval.
• Send out documents.
• Process received payments.

Skills

• Bilingual in French and English (Highly advanced level)
• Strong oral and written communication skills (in both French and English)
• Proficient in Microsoft Office 365

Education

• DEP in Administration
• 2 to 3 years of experience in customer service
• Experience in the funeral industry (an asset)

Benefits

• Group insurance
• Wellness program
• RRSP
• 3 weeks of vacation upon hiring
• EAP (Employee Assistance Program)