Accounts Receivable Clerk

About The Role

We are seeking a customer-focused and detail-oriented Accounts Receivable & Billing Specialist to join our finance team. This role combines AR, billing QA, and frontline support for billing-related customer inquiries. You will review system-generated invoices, ensure accuracy, manage adjustments, apply customer payments, support collections, and maintain strong customer relationships by resolving billing questions and ticketed requests with clarity and care. You’ll work closely with sales, operations, and support teams to ensure accuracy, transparency, and an excellent customer experience.

What You'll DoBilling Operations & Customer Service

• Review system-generated invoices for accuracy, completeness, and alignment with customer contracts and service usage.
• Perform QA checks on recurring billing, usage-based charges, and contract changes before invoices are released.
• Make billing adjustments, credits, or corrections when required, ensuring changes are properly documented and communicated.
• Maintain billing schedules and ensure updates to pricing, services, or contract terms are reflected accurately in the billing system.
• Partner with sales and operations to validate billing data and resolve discrepancies.

Customer Inquiries & Ticket Management

• Serve as the primary point of contact for billing-related customer inquiries and support tickets.
• Respond promptly and professionally to customer inquiries regarding invoices, payments, credits and account status.
• Investigate and resolve billing concerns by coordinating with support, sales and operations teams.
• Track inquiry trends and recurring issues to support process improvements and reduce future ticket volume.

Collections & Customer Service

• Monitor customer accounts and follow up on overdue balances in a customer-centric, solutions-oriented manner.
• Maintain positive relationships while ensuring timely payment and adherence to terms.
• Escalate high-risk accounts or collection concerns as appropriate

Cash Applications & Reconciliations

• Apply customer payments accurately and promptly to the appropriate accounts and invoices.
• Investigate unapplied or misapplied cash and resolve issues quickly.
• Reconcile the AR subledger to the general ledger on a monthly basis.
• Maintain accurate records of all cash application activity and support audit requirements.

Reporting & Controls

• Prepare AR aging, billing accuracy and collection status reports for management review.
• Support the month-end close by providing AR and billing schedules, reconciliations, and variance explanations.
• Contribute to the development and implementation of AR and billing-related internal controls and process improvements.

Qualifications

• 2+ years of experience in accounts receivable, billing, credit & collections, or related accounting role.
• Strong communication and interpersonal skills with a customer-service mindset.
• Experience managing billing inquiries or support tickets is an asset.
• Proficiency with Microsoft Excel; experience with ERP systems or billing systems preferred.
• Detail-oriented with excellent organizational and time management skills.
• Ability to work independently while collaborating across teams in a fast-paced environment.