Student Success & Administrative Coordinator

Location: Hybrid Remote in Edmonton, AB

Job Type: Full-time

Pay: CA$40,000.00–CA$54,000.00 per year

About Us:

Trust Your Talent is North America’s largest Financial Education Academy. We have the largest and most in-depth training curriculum and training team in Canada and the US!

We are a mission and goal driven community that helps our students achieve financial independence.

Our Vision: To elevate human potential by living a strategically positive life.

Our Mission: To create financial independence one person at a time.

Our Values: Our core values are health, sustainability, joy, fulfillment, and impact.

Position Summary:

The Student Success & Administrative Coordinator plays a dual role in supporting both the operational and student-facing functions of the organization. This hybrid position ensures a seamless student experience from onboarding through program completion while also providing critical administrative, logistical, and creative support.

The ideal candidate is a proactive, detail-oriented multitasker who thrives in a fast-paced, flexible environment and is comfortable switching between student support and administrative tasks.

Core Responsibilities:Student Success & Program Support

• Serve as the primary point of contact for students via email, chat, and video calls.
• Support the full student lifecycle: registration, onboarding, mentorship scheduling, and alumni renewal.
• Track and monitor student progress, maintaining accurate records in internal systems.
• Manage and maintain the student portal, including SOPs and video uploads.
• Edit and upload course and mastermind session videos to the portal.
• Respond professionally to Google and Facebook reviews.
• Collaborate with cross-functional teams to resolve student concerns and enhance engagement.
• Support special projects to improve the student experience and retention.

Administrative & Operational Support

• Manage office inventory: track, order, and maintain supplies and equipment.
• Coordinate on-site and off-site errands including banking, shipping, and purchases.
• Answer calls, emails, and messages professionally; maintain organized records and documentation.
• Prepare reports, spreadsheets, presentations, and assist in creating physical marketing materials.
• Track project deadlines, manage calendars, and schedule meetings or events.
• Assist with onboarding new team members and coordinating internal processes.
• Support with managing team travel schedules and itineraries.
• Provide on-site support during events and trips as needed.

Qualifications:

• Proven experience in administration, customer service, or student support.
• Strong organizational, communication, and problem-solving skills.
• Basic to intermediate skills in photography, videography, and video editing.
• Proficient in Microsoft Office Suite and/or Google Workspace.
• Experience with tools such as Adobe Creative Suite, Canva, Go High Level, or Airtable is an asset.
• Competent with both Mac and PC platforms.
• Must have a reliable vehicle, valid driver’s license, and personal laptop.
• Available for occasional travel across Canada.

Key Competencies:

• Attention to detail and high level of accuracy.
• Ability to manage multiple priorities and deadlines.
• Professionalism and discretion with sensitive information.
• Tech-savvy and comfortable learning new systems.
• Flexible, adaptable, and proactive in problem-solving.
• Creative eye for visual content and media coordination.

Preferred / Bonus Skills:

• Experience managing social media platforms (Facebook, Instagram, LinkedIn, TikTok).
• Event coordination experience.
• Familiarity with CRM or student management systems.
• Photography / Videography.
• Video editing.
• Graphic design.