Client Services Clerk

The Client Services Clerk is responsible for the delivery of meeting room services, including the food and beverage services and technical support. This role also provides reception coverage and other administrative services across the office.

• Responsible for daily administration of boardroom meetings and periodic internal events (e.g., Thursday at Torys, Articling Student Receptions, etc.) to ensure client needs are met, including, set up and tear down of food and beverage services, restocking boardroom supplies, general tidying, and setup and technical support of boardroom technology (Microsoft teams rooms systems and laptop driven video calls and presentations).
• Responsible for organizing catering for internal and external Torys meetings and events, including menu preparation, liaising with catering vendors, ensuring delivery of services, and reviewing quality of service for future events.
• Liaise with internal and external clients to coordinate technical service requirements for virtual and in-person meetings and events
• Responsible for restocking kitchen and lounge areas with beverage, food, and other amenities daily.
• Maintain kitchens, lounges, and other common areas daily, including maintenance and cleaning of coffee machines, and general tidying and organization.
• Responsible for reordering kitchen and lounge amenities on a weekly basis and for ensuring accurate cost accounting of said purchases.
• Provide relief coverage and support for reception and mailroom as required.
• Provide additional administrative support for clients on an ad-hoc basis, including assistance with printing, mail drop offs, band deposits, court runs, etc.
• 1-2 years related experience within a law firm or professional services environment.
• Experience with operating and troubleshooting various applications and hardware including equipment used in boardrooms, which includes built-in and portable presentation equipment and teleconference units, video conference units, microphones, PCs, fax machines, photocopiers, and switchboard phones.
• Proficient in MS Office product suite.
• Post secondary degree or diploma in Administration or Business, considered an asset.
• Strong client service orientation combined with the ability to manage multiple client needs at the same time.
• Excellent organizational skills with the ability to plan, prioritize and manage time effectively.
• Ability to work well independently and collaboratively within a team environment.
• Excellent communication (verbal and written) and interpersonal skills.
• Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
• Sound judgment including the ability to deal with confidential information with utmost discretion.
• Able to work with tact, poise, and discretion.
• Exceptional attention to detail.
• Ability to follow instructions and standard work processes to perform routine tasks.
• Flexibility to work overtime when necessary.

This position will be in the office 5 days per week. This job posting is for an existing vacancy. Salary will be determined based on internal and market equity, and candidate experience.