Case Worker

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description Organizational Responsibilities

• Knowledgeable of Operations Manual (Policy & Procedure)
• Acceptance of the Salvation Army mission statement
• Acceptance of the Salvation Army code of ethics
• Ensure that all residents abide by conditions of Parole and house rules
• Engage in regular evaluations with the Program Coordinator
• Caseload 40-60% of Railton residents (21 beds) or as agreed with the Program Coordinator, manage caseload, lead case meetings and provide required reports for allocated residents
• Represent Railton House in any Salvation Army or inter-agency committee meetings as requested by Program Coordinator or designate
• Participate in any and all staff training to continuously upgrade skills based on Correctional Services and Salvation Army standards and recommendations
• Attend all staff meetings
• Participate as a team member of house staff to support residential and direct support workers
• Respect all lines of authority TSA and Corrections (and others as deemed necessary)
• Protect the confidentiality of all residents and staff
• Ability to cross-task with case management team as required
• Encourage atmosphere of trust and respect with all residents and staff
• Exercise appropriate level of control as required

Service Responsibilities

• Arrive 10 to 15 minutes prior to shift start in order to achieve a smooth transition

Key focus of the role is to effectively manage the caseload

• Prepare and maintain case management schedule and caseload risk profile
• Engage in regular case management meetings with Railton Case Managers and Program Coordinator
• Prepare and present case management reports for approval by Program Coordinator and Parole Officers.
• Lead and support meetings with Parole Officer and residents to discuss all matters related to case load.
• Undertake Case Reviews on OMS, create reports and present recommendations for selection of incoming residents for Community Assessment Team (CAT) review meetings. Attend meetings as required.
• Communicate with PO’s and CSC personnel as required to promote the ongoing progress of caseload
• Regular engagement with resident case load to support progress against the Resident Action Plan
• Counsel residents, build trust and form effective relationships to support progress
• Ensure intake of new residents on caseload is completed
• Keep track of resident’s eligibility for weekend pass
• Facilitate prescription referrals with CSC and pharmacy providers
• Ordering of refills/ new prescriptions of Residents medication
• Ensure close out tasks for resident case load are completed and all required information is destroyed in accordance with the security requirements
• Organize and schedule appointments with community partners

Support TSA Bubble staff resident / direct worker activity on shift where needed

• If covering the resident worker / direct worker Bubble Team shift, case worker must complete a full house round to ensure premises are neat, clean and make sure proper head count coincides with names and numbers recorded in logbook, before accepting keys.
• Ensure all doors required are locked to ensure security of each resident and the building
• Read and discuss with outgoing staff any new entries in logbook or any relevant incidents/information reports that require follow-up
• Monitor Sign-Out Log to verify name and location when resident signs out and upon call-ins
• Distribute medications and record in medication logbook
• Assist residents with scheduling medical, dental, program, job interviews, etc. appointments
• Must be awake at all times
• Support the monthly development of reporting to CSC and The Salvation Army
• Ensure the portable phone and panic button is always with you
• Occasional solo shifts where unavoidable due to team absence
• Participate in on-call rota
• Assist Program Coordinator as required
• Perform other duties as deemed necessary by Director or Program Coordinator

Qualifications And Education Requirements

• Must be able to secure and maintain Canadian Reliability Clearance
• Microsoft Office literate
• University Degree in social or behavioral sciences or related field; 1 year working experience in social service field, preferably corrections.
• Effective communication skills, both orally and written.
• Effective conflict resolution and problem-solving skills.

Preferred Skills

• NVCI Trained
• First Aid Training
• Team player
• Mentoring or coaching skillset a bonus
• Effective oral and written communication
• Ability to understand the dynamics of offender’s behavior and assess their needs and risk.
• Ability to understand the use of authority in supervision and to intervene effectively in crisis interventions.
• Tolerance and compassion for individuals of diverse social and cultural backgrounds
• The ability to understand the dynamics of resident behavior and assess their needs and risks
• The skills to build effective relationships and gain trust
• The skills to understand the use of authority in supervision and to intervene effectively in crisis situations
• The ability to assist residents in identifying and solving the practical problems involved in their successful reintegration
• The ability to demonstrate cultural competence and respect for diversity

Compensation The target hiring range for this position is $19.67 to $24.59 with a maximum of $29.51. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.