Guest Service Agent

Company Description

The Hotel Saskatchewan, Autograph Collection by Marriott International, is a historic property located in downtown Regina, Saskatchewan, Canada. Originally established in 1927, it combines timeless elegance with modern design to provide guests with a luxurious and memorable experience. The hotel features beautifully appointed spaces and exemplifies remarkable craftsmanship, offering a unique destination for travelers. As part of Marriott International, it upholds the highest standards of hospitality, making it a prime choice for guests seeking comfort and distinction.

Role Description

This is a full-time, on-site role for a Guest Service Agent at The Hotel Saskatchewan, located in Regina, SK. The Guest Service Agent will provide exceptional guest service by assisting with check-ins, check-outs, managing reservations, and addressing guest inquiries. Day-to-day responsibilities include ensuring a seamless customer experience, responding to guest needs promptly, and maintaining accurate records. The role requires strong problem-solving abilities and the ability to handle guest requests with professionalism and courtesy.

Qualifications

• Customer service skills, including the ability to build positive guest relationships and exceed expectations.
• Strong communication, interpersonal, and active listening abilities.
• Problem-solving and conflict resolution skills to address guest concerns effectively.
• Operational skills, including the use of hotel management systems, handling reservations, and processing accurate payments.
• Attention to detail and a commitment to maintaining a clean and welcoming front desk environment.
• Ability to multitask in a dynamic and fast-paced environment while maintaining professionalism.
• Previous experience in hospitality, customer service, or front desk operations is an asset.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.