Informed Gambling Advisor

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. McPhilips Station and Club Regent CasinosWinnipeg, ManitobaPermanent, Full-time (Sunday to Thursday)Our Team And What We’ll Accomplish Together As a global-leading health and well-being provider, TELUS Health is committed to building a healthier and friendlier future for all. This is why we partner with Manitoba Liquor and Lotteries to operate the Informed Gambling Centre, within the casinos. This team responds to guests’ inquiries on safe play, educate guests on responsible gambling, share information and resources and ensure that individuals have a positive play experience. How you will make an impact:

• You will educate the public on healthy gambling practices, explain how the games operate and provide information on community resources when needed;
• You will assess the needs of visitors to determine appropriate course of action;
• You will plan appropriate intervention strategies for guests exhibiting problem gambling behaviours by consulting with casino staff and other appropriate professionals;
• You will coordinate special educational and awareness events in conjunction with the Social Responsibility Department;
• You will offer support and guidance to individuals who wish to enroll in the casino’s voluntary self-exclusion program;
• You will contribute to the development and upkeep of a resource library of gambling related material by researching and sourcing current community resources.

What you bring:

• You have a bachelor’s degree in Social Sciences, Human Services, Social Work or have equivalent work related experience;
• You have at least two years of customer service experience;
• You have prior experience interacting with a vulnerable population;
• You have strong interpersonal skills and can easily engage conversation with the public;
• You demonstrate patience and empathy;
• You have the ability to work independently;
• You have experience with basic computer tasks;
• You are available to work Sunday to Thursday, 2pm to 10pm.

Why join TELUS Health:

• A generous vacation policy to support work/life balance;
• A flexible benefit plan that fits your individual and/or family needs, as of first day of employment;
• A 700$ well-being account and $5000 per year for mental health support;
• A pension plan with contribution from the employer to help you reach your retirement goals;
• A work environment that supports diversity and inclusion;
• Access to exclusive TELUS employee advantages and deals.

A Bit About Us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.