Studio Manager

Company Description STRONG Pilates is the world’s fastest growing boutique fitness brand, with over 100 studios across 14 countries. The concept combines Pilates-inspired movement with cardio and strength training in a 45-minute full-body workout. Using exclusive Rowformer and Bikeformer technology, STRONG delivers an efficient, performance-driven training experience. STRONG Pilates Willow Park Calgary brings this innovative format to the local community, offering a high-energy, team-centered studio environment.

Role Description The Studio Manager will work directly with Director. It is a full-time, on-site role based in Calgary, AB. STRONG Willow Park opens Fall 2026, bringing the world's only cardio-integrated reformer format to one of South Calagary’s established and accessible communities.Surrounded by local amenities and serving a wellness-focused clientele, our Studio aims to offer welcoming environment dedicated to movement, connection and exceptional client experience.

This is a role in two phases. Before we open, you are a builder — driving the founding member pre-sale campaign, securing corporate wellness partnerships with local businesses and establishing STRONG as the name in Calgary fitness before a single class is taught. Once open, you are the operator and instructor — leading a high-performing studio team, owning membership retention, delivering the STRONG experience every day and teaching several classes per week. We'll fund your STRONG Academy certification as part of your onboarding.

Key Responsibilities

Pre-Launch

• Lead the founding member pre-sale campaign — generating, nurturing and converting leads
• Build corporate wellness partnerships with businesses and residential buildings in the neighbourhood.
• Establish relationships with local community organisations, and neighbourhood partners
• Work closely with the founding directors to shape the studio's community identity before opening

Membership & Sales

• Own membership acquisition — converting walk-ins, enquiries and corporate leads into members
• Drive retention through genuine member relationships and proactive follow-up
• Track membership numbers, class utilisation and revenue against targets

Community & Client Experience

• Welcome every client by name and build the community culture that defines STRONG globally
• Maintain accurate member profiles and ensure every interaction is personal and consistent

Studio & Operations

• Take ownership of every detail of the studio environment — equipment setup, lighting, presentation and atmosphere — so every member's experience matches the STRONG standard
• Manage day-to-day operations — client enquiries, scheduling, staff rostering, social media and newsletters
• Manage studio systems via Hapana — check-ins, memberships, payments and reporting
• Lead, motivate and develop the instructor team

Teaching

• Deliver several STRONG classes per week to a high standard once STRONG Academy certified
• Provide confident cueing and form correction throughout every session

Qualifications

• Strong Communication skills, including clear verbal and written communication and the ability to adapt messaging for different audiences.
• Two plus years of proven experience in a client-facing, sales or fitness leadership role
• Proven Customer Service skills, with a focus on building relationships, resolving issues, and creating a positive member experience.
• Demonstrated Team Leadership skills, including motivating, coaching, scheduling, and developing a diverse studio team.
• Sales skills, including membership sales, upselling services or packages, and meeting or exceeding revenue targets.
• Previous experience in fitness, wellness, hospitality, or retail management is highly beneficial.
• Comfort working with studio management software, basic reporting tools, and standard office applications.
• Ability to work a flexible schedule, including early mornings, evenings, and weekends, as needed.
• CPR/First Aid certification or willingness to obtain is an asset.

What We Offer

•  Base salary plus performance bonus tied to membership targets
• STRONG Academy instructor certification fully funded
• Free STRONG membership from day one
• Ongoing mentoring and support from the founding directors
• The chance to open and shape a brand new studio from scratch in one of Calgary’s most established neighbourhoods

How to Apply

Send your CV and a short note explaining why you'd be a great fit for STRONG Willow park to Willowpark@strongpilates.ca with the subject line “Willow Park Studio Manager."