Manager, Ticket Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin! Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: Full Time Permanent Is this a current vacancy? Yes, this is an existing open position. Compensation: CAD $ 56682-74772/Yr. Essential Job Functions (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Assists with supervising admissions/ticketing attendants wherever tickets are sold on property.
• the setup of events in the ticketing system.
• Assist and support box office staff in any of their job functions, as needed.
• Ensure positive and creative team environment within the department.
• Facilitate open communication with the supervisors and staff.
• Facilitate proper inter-departmental communications and organization.
• Ensure complete and satisfactory on-going staff training.
• Responsible for financial settlement and accountability of all revenues collected from ticket sales and ancillary income with internal finance department.
• Complete and distribute accurate daily ticket counts.
• Organize department and financial information for participation in weekly marketing meetings.
• Building shows on the TM Host platform.
• Create, modify, and maintain inventory for all ticketed events on the TM Host platform.
• Create and manage all presales, packages, and post-sales in contractual compliance with co-promoters and outside producers and venue partners.
• Monitor inventory and ticket sales numbers and implement strategic flex ticket pricing as needed.
• Maintain ticketing computer systems.
• Organize nightly will call tickets.
• Interact with artist, record label, management, and band tour accountant.
• This is not an exhaustive list of all responsibilities, requirements, and skills. Other duties as assigned or different tasks be performed when circumstances arise.
• High School Diploma required; college degree preferred.
• 5 years of experience in Box Office/Ticketing Management using the Ticketmaster Host platform.
• 3 years experience in a Supervisor/Manager position. Familiarity with Ticketmaster Pricemaster and Platinum/Dynamic/Flex Pricing.
• Previous experience using Ticketmaster TM1 platform preferred.
• Previous experience in a Casino atmosphere a plus.

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted.