Customer Service Representative/Front Desk Receptionist

Saskatoon Funeral Home is a locally owned and family-operated funeral home serving Saskatoon and surrounding communities for more than 110 years. We are committed to providing compassionate care and exceptional service to families.

We are seeking a professional, caring, and organized person to join our dedicated team. The ideal candidate will have a passion for helping others and a commitment to providing exceptional customer service to families, visitors, and callers. This position offers the opportunity to work in a supportive environment while making a meaningful difference in the lives of the families we serve.

Key Responsibilities

- Greet and welcome visitors in a professional and friendly manner

- Answer incoming telephone calls, take messages, and direct inquiries appropriately.

- Schedule appointments and maintain calendars

-Assist with filing, scanning, and organizing documents

-Perform accurate data entry and maintain confidential records

- Manage incoming and outgoing mail, courier deliveries, and packages

- Provide administrative support to funeral directors and other team members as required

- Maintain a clean, organized, and professional reception area

Qualifications

- Previous experience in a reception, customer service, or administrative support role is preferred

- Demonstrated commitment to delivering exceptional customer service

- Familiarity with phone systems and office equipment

- Strong computer skills, including experience with data entry and office software

- Strong organizational skills and attention to detail

- Proficient in computerized systems, including data entry

- Excellent verbal and written communication skills

- Ability to multitask and prioritize tasks effectively

- Professional appearance, discretion, empathy, and a compassionate approach when interacting with families and visitors

- Ability to move throughout the building regularly, including the use of stairs