Store Manager, Toronto

Position

The RIMOWA Store Manager is responsible for the overall achievement of store business

objectives. The Store Manager must provide leadership and manage a team toward

generating sales through exceptional client relations, product knowledge and outreach

initiatives while acting as a brand ambassador for RIMOWA.

Job Responsibilities

Sales and Client Relations

• Achieve store sales goals and other financial targets
• Provide training for team in selling techniques and product knowledge
• Analyze store performance, identifying problems and crafting solutions. This

includes monitoring and understanding sales reports and financial statements

• Demonstrate the highest level of service for a luxury brand, mentor team

on service standards and assist in the cultivation of new and existing clients

• Act as a brand ambassador of RIMOWA, play an active role in the

community and seek outreach/networking opportunities

Stock and Inventory Management

• Communicate with leaders to ensure inventory meets business needs
• Manage all repair processes in coordination with RIMOWA policy and

procedures while providing exceptional customer service

• Conduct inventory counts, manage RTV’s and overall stock movement
• Ensure accurate and efficient receipt and transfer of all goods
• Execute well organized inventory counts

Team Management

• Attract and recruit successful sales associates capable of being promoted

into managerial positions

• Coach the sales team on performance, provide professional development, and

nurture corporate culture

• Motivate the sales team through the creation of a fun work environment
• Implement RIMOWA’s clienteling practices to build each team member’s

business and overall store performance

Store Operations

• Maintain operation of all POS functions to ensure accurate store reporting
• Maintain store payroll in accordance with overall store budget
• Create sales/marketing reports using Excel and Cedig.
• Manage facilities and operational costs
• Other ad hoc projects as determined by management

Visual Merchandising

• Merchandise the store and execute window displays in accordance with

company directives for collections

• Maintain all display fixtures, lighting and marketing material

Profile

• Completion of a High School diploma or equivalent
• Must possess at least 5 years’ experience in retail management with

a luxury brand

• Proven ability to drive sales from start-up, execute events and work in

concert with marketing

• Talent for managing and developing a cohesive team
• Required to lift boxes up to 20lbs repeatedly
• Able to work evenings, weekends and holidays

Comp Range: CAD $70K to $80K