Richmond Packaging logo

Inside Sales Representative

Richmond Packaging
Department:Sales
Type:ON-SITE
Region:Vancouver, British Columbia
Location:Burnaby, British Columbia, Canada
Experience:Entry level
Estimated Salary:CAD40,000 - CAD55,000
Skills:
MS OUTLOOKMS WORDMS EXCELERPCRM
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Job Description

Posted on: October 1, 2025

Richmond Packaging is a premium manufacturer of consumable packaging with high graphic designs. We are a national company with large clients in many different industries in California, Oregon, Washington and Western Canada. Richmond Packaging was established in 1982 and we have been enjoying a steady and aggressive growth over last several years.

Responsibilities:

  • Act as the first point of contact for customers, handling orders, inquiries, and quotes with professionalism and accuracy. 
  • Enter and track customer orders in the system, ensuring timely updates on status, backorders, and delivery schedules. 
  • Build and maintain strong relationships with customers and the Outside Sales team, fostering trust and long-term partnerships. 
  • Collaborate with the graphic design team and customers to support packaging design and branding requirements. 
  • Monitor inventory levels and coordinate with procurement and distribution teams to meet client needs. 
  • Resolve customer concerns quickly and effectively, escalating issues where necessary. 
  • Support account management activities, including preparing proposals, reports, and maintaining accurate records. 
  • Contribute to sales team objectives through active participation in meetings, performance tracking, and continuous improvement initiatives. 
  • Carry out administrative and reporting tasks as assigned by management. 

Knowledge and Skills:

  • Strong customer service and communication skills. 
  • Proficient in MS Outlook, Word, Excel; ERP/CRM knowledge an asset. 
  • Problem-solving with attention to detail and accuracy. 
  • Ability to multitask and prioritize in a fast-paced environment. 
  • Team player with adaptability and quick learning skills.
Originally posted on LinkedIn

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