Business Analyst

Job Title: Business AnalystJob Location:Toronto,ON-Hybrid (2 days per week in-person at Toronto office preferred)Long Term ContractExperience Required: 6-8Skills: Business Analysis in Retail~Agile Way of Working~Data Concepts & Data Modelling

Role Descriptions:

Soft Skills & Competencies

• Number of years of BA experience (10+ has been the preferred amount of time due to the maturity of soft skills).

• End-to-end requirements experience

o Channel applications

o Backend applications

• Retail Banking experience – 5+ yrs of exp - Personal and small business accounts (chequing, savings), Lending & credit products (mortgages, loans, lines of credit), Cards (debit, credit)

• Excellent communication and stakeholder management skills

• Strong analytical and problem solving abilities

• Ability to explain complex concepts to non technical audiences

• High attention to detail and quality

• Comfortable working in fast paced, change driven environments

• QA / testing collaboration experience

• Good understanding and experience with Agile and Waterfall

• Concise answers to a variety of questions.

a. Soft skills (leadership and collaboration)

b. How they plan an initiative.

c. How do they handle unsuccessful outcomes.

d. How they get up to speed.

e. Technical Depth of their experience. Do they have an in-depth understanding of their systems’ ecosystems.

Business & Stakeholder Engagement

• Partner with Retail Banking stakeholders (Product, Operations, Compliance, Digital, Branch, Contact Centre)

• Elicit, analyze, and document business requirements using interviews, workshops, and process walkthroughs

• Facilitate requirement validation and sign off with business and technology teams

• Act as the primary point of contact for requirement clarification throughout the delivery lifecycle

Requirements & Analysis

• Create high quality documentation, including:

o Business Requirements Documents (BRD)

o Functional Requirements / User Stories

o Process Flows & Journey Maps

o Data mappings and business rules

• Perform impact analysis for change requests and regulatory initiatives

• Translate regulatory and policy changes into system and process requirements

Solution & Delivery Support

• Collaborate with Technology, Architecture, UX, and QA teams to ensure solutions meet business intent

• Support Agile and Waterfall delivery models

• Participate in sprint planning, backlog refinement, and sprint reviews (Agile)

• Support User Acceptance Testing (UAT) by:

o Defining acceptance criteria

o Supporting test scenario creation

o Assisting with defect triage and resolution

• Customer onboarding & KYC

• Digital banking platforms (mobile & online)

• Payments & transfers

• Branch and contact centre operations