Technical Field Support Lead - EV and Transit

Are you looking for a high-impact challenge at the intersection of social, economic, and environmental change? If you are ready to accelerate your career while making a tangible difference in the electrification of transit, this is your next move.

On behalf of our client, we are seeking a dedicated Technical Field Support Lead - (EV and Transit) to join their team in Calgary and lead the charge in sustainable transportation.

Advantages

Total Rewards: A competitive salary, comprehensive benefits package, and a generous vacation policy.

Future Planning: Robust insurance coverage and a group RRSP plan.

Impactful Work: The chance to work on large-scale, sustainable projects that define the future of transit.

Culture: Join a collaborative, innovative, and future-focused team environment.

Responsibilities

Quality & Warranty Oversight: Manage the Market Quality Report (MQR) process to address repeat failures, control warranty costs, and provide data-driven evaluations.

Field Leadership: Oversee Service Technicians in troubleshooting, parts procurement, and repairs on our client’s vehicles.

Root Cause Analysis: Investigate recurring technical issues and develop effective countermeasures.

Campaign Management: Support and execute fleet-wide service campaigns.

Liaison & Support: Act as the central point of contact between internal teams and customers to resolve field issues swiftly.

Relationship Management: Regularly visit customer and company garages to provide technical resources and foster local teamwork.

Commercial Solutions: Identify viable technical and commercial pathways to balance client needs with business goals.

Qualifications

Industry Expertise: 5 to 10 years of hands-on technical experience in commercial automotive or heavy-duty vehicles (Electric/Hybrid experience is strongly preferred).

Education: A Bachelor’s degree in Electrical, Mechanical, or Systems Engineering is preferred; however, equivalent high-level technical experience is highly valued.

Technical Proficiency: Deep knowledge of CAN bus, J1939, diagnostic tools, and high-voltage drivetrain components. Familiarity with BAE Systems or similar EV propulsion is a major asset.

Field Experience: Proven track record in customer-facing roles, managing warranties, and navigating complex service campaigns.

Soft Skills: Exceptional conflict-resolution, presentation, and communication skills. You must be able to influence stakeholders at all levels.

Mobility: Ability to travel frequently to local customer sites and occasionally to factories or suppliers.

Language: Fluency in English is required; French bilingualism is considered a strong asset.