Experience Coordinator

• Pay Rate: Up to $22.00/hour, depending on experience
• Contract Length: 1 year
• Location: Edmonton, Alberta

Raise is currently hiring an Experience Coordinator on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client is a market leading financial institution Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable. Description The Experience Coordinator in this role will serve as the strategic face of the organizations brand by orchestrating an elevated, high-touch hospitality environment for all clients, guests, and team members. This role functions as the operational anchor for corporate locations, blending front-line brand representation with complex facility management, including vendor oversight, space-booking administration, and the maintenance of common area integrity. Ultimately, the position is designed to ensure seamless daily operations and consistent service excellence through both the direct management of onsite services and the mentorship of the Experience Curator. This position requires being onsite Monday to Friday 7:30am to 3:45pm (including a 1-hour lunch break), with the occasional need to work shifted hours, such as 8:45am to 5:00pm. This role primarily entails working at the front reception desk. It also requires daily lunchtime and occasionally full-time coverage for the Experience Curator role that requires standing/walking 80% of the day, along with tasks that may include lifting and carrying up to 20 pounds. Responsibilities Experience Coordinator accountabilities include (but are not limited to):

• Client, Guest & Team Member Experience
• Acting as the first point of contact for onsite client, guest and team member experience and managing the daily operations of the reception desk.
• Administering temporary security access card management in accordance with established policies and procedures.
• Ensure the corporate location is operating in a safe, secure, well-maintained, and client-centric environment.
• Providing both in-person and virtual support to team members across all spaces via the team shared email and phone line.
• Service Request Management supporting corporate and or branch locations as required.
• Experience Coordination
• Creates and oversees best practices for the workplace and onsite experience for all client-facing and common spaces, collaborating with stakeholders and team members to bring the practices to life.
• Managing client and large meeting room spaces including supporting logistics for large onsite meetings.
• You will provide oversight, create and maintain standards and business processes for all client-facing and common spaces, collaborating with stakeholders and team members to bring the standards to life.
• You will manage third party contractor and vendor performance for onsite corporate services and amenities.
• Utilizing an understanding of change management concepts, you will implement workplace experience changes with a high level of end user engagement and buy-in, creating smooth change transitions, including training guides for end users.
• Utilizing strong communication skills including both written and verbal, you will manage Workplace communications, including channel posts.
• Delivering support and training to team members on our space booking software, including managing team member workstation assignment and move requests. Bi-annually complete space management audits to support utilization and availability for team members.
• Managing all onsite services including administering assigned workstations, lockers, team storage, parking and ordering of onsite supplies.
• Managing incoming mail and deliveries by leveraging your strong knowledge of various document types and business functions.
• Acting as a primary first aid attendant and fire warden (training provided by )
• Providing backup to the Experience Curator - including catering oversight and event set up / take down, replenishment of supplies, resetting spaces; requiring being able to stand/walk for approximately 80% of the day and lift / carry up to 20 pounds.
• Performing additional administrative tasks as required or requested.
• Traveling to other corporate locations within Alberta for coverage support may be required.
• Vendor Management
• Responsible for vendor management of at least one amenity vendor such as biophilia program, food service vendor(s), etc.
• Serve as the primary point of contact for internal business units relying on the vendor's services.
• Monitor vendor performance against contract terms and SLAs, manage a rolling action item log.
• Develop and foster a collaborative, long-term relationship strategy with the vendor beyond just transactional interactions.
• Proactively identify opportunities for the vendor to bring innovative solutions or new efficiencies to .
• Connect with Vendor for a quarterly review, initiate conversations to resolve issues as they arise, address team member concerns, escalate when necessary.
• Complete monthly invoicing from vendor, review spend analysis, work on cost reduction opportunities with the vendor.

Qualifications

• 3 year of experience acting as the "face of a brand" in a high-touch, corporate, environment.
• Ability to manage a reception desk while maintaining a professional, "white-glove" guest experience.
• Workplace Operations & Facility Coordination: * Familiarity with Space Booking Software (e.g., Robin, Envoy) and managing workstation/locker assignments.
• Administrative Technical Proficiency ability to managing security access cards, complex calendars, and mail for various business units,
• Strategic Communication & Relationship Building, Complex Problem-Solving & Resilience
• Ability to meet the physical demands of the role: standing/walking for 80% of the day and lifting up to 20 lbs.
• Education and Skills
• Post secondary education in related field such as Hospitality or Tourism Management/ Business Administration / Management/ Facility Management

Additional Information

• A requirement for candidates to be considered for this role will be to complete a criminal and credit check (including Canadian Credit Risk Score)

Looking for meaningful work? We can help! Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity. We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities. We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/ In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com. #WES