Are you a skilled Service Designer passionate about human-centred design and digital transformation?

We’re hiring multiple Service Designers to join innovative, cross-functional teams working on transformative digital projects that improve public services.

📍 Location: Primarily Remote (Canada-based) with occasional meetings in Edmonton, AB

📅 Contract: Up to 24 months, full-time, flexible hours based on project needs

🕒 Schedule: Flexible, aligned with project demands

👥 Openings: Multiple positions available

🔧 What You’ll Do:

✔️ Apply human-centred design and agile methodologies to program reviews and digital transformation projects

✔️ Conduct user and behavioral field research, co-design workshops, and usability testing

✔️ Create service journey maps, blueprints, prototypes, and user stories

✔️ Analyze service performance and report findings with actionable insights

✔️ Collaborate closely with product owners, executives, and front-line staff to co-develop new processes and policies

✔️ Support change management initiatives to integrate new solutions into existing operations

✔️ Participate in sprint planning, backlog refinement, and cross-functional team activities

✔️ Deliver iterative project outcomes that enhance efficiency, accessibility, and user satisfaction

💡 Key Skills You Bring:

✅ 2+ years of experience in service design research and outputs

✅ 2+ years working within cross-functional, Agile product teams

✅ Strong skills in user research, co-design, prototyping, and journey mapping

✅ Experience in change management and organizational design

✅ Ability to work independently and collaboratively in remote and hybrid settings

✅ Strong communication and stakeholder engagement skills

🌟 Bonus Points For:

🔹 Experience with public sector or government digital transformation projects

🔹 Familiarity with human-centred design tools and modern data practices

🔹 Experience conducting field research and user interviews in diverse environments

💼 Why Apply?

Join a high-impact team driving innovation and modernization across public services. Your design expertise will directly influence meaningful improvements for users, supported by a flexible and collaborative remote work environment.

ServiceDesignDigitalTransformation #HumanCentredDesign #AgileTeams #RemoteWork #ContractJobs #UXDesign #PublicSectorJobs