Care Specialist

We are seeking a detail-oriented and customer-focused professional to join our team in a key administrative support role. This position is responsible for creating and managing electronic files, accurately processing medical documents and invoices, and ensuring timely follow-up on outstanding information. The successful candidate will coordinate client appointments with providers across Canada, maintain thorough records, and contribute to the overall efficiency of the claims management process. Strong operational knowledge of Microsoft Office, business equipment, and a high level of resourcefulness are essential. The ideal candidate will demonstrate excellent communication skills, sound judgment, and the ability to work independently in a fast-paced environment while delivering exceptional customer service. The Care Specialist Will

• Create electronic files
• Process and enter medical documents into the claims management system
• Verify and process invoices for payment
• Follow up on medical documents to ensure a timely return of information
• Maintain records of client interactions such as recording details of discussions, comments and information relevant to a claim
• Accurate data entry within the claims management system including required information and file notes
• Schedule appointments for clients through liaising with providers across Canada

To be successful as a Care Specialist with TeksMed, you will need:

• Working knowledge of Microsoft applications: Word, Excel, Outlook and general computer systems and software
• Operating knowledge of fax, printer, scanner, photocopier and other business equipment
• Be resourceful and solve problems by identifying suitable approaches and solutions
• Demonstrated ability to communicate actively and comfortable in using negotiation, dispute resolution and problem-solving techniques
• Comfortable working independently and making decisions with confidence
• Exceptional customer service skills with a service mindset
• Ability to communicate effectively with internal colleagues by presenting a professional and positive attitude
• Proven time management, prioritization and attention to detail

What's In It For You

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

TeksMed is Canada’s leading disability management and occupational injury claims management firm. We help employers reduce costs and improve outcomes by proactively managing employee absences, workers' compensation claims, and return-to-work processes. Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com. The base salary range for this position is $40,000 – 45,000 per annum. Details of the total compensation package will be shared during the interview process.