Costumer Experience Representative - Metcalfe

Job ID: 521337 Permacon, a CRH Company, is a leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon is a division of _Oldcastle APG_ and operates 9 plants in Ontario and Quebec. **Job Summary** This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. **Job Responsibilities**

• Assist customer with product questions, ordering, order tracking, complaints, and problems,
• Enter email and phone orders into system for delivery,
• Issue credits or debits accurately, when applicable,
• Send open order reports, as required,
• Process credit card payments,
• Answer incoming calls,
• Provide information requested by customers in a timely fashion,
• Ensure accuracy of invoices and on-time delivery of orders,
• Track orders from entry into the system to delivery or pick up by the customer,
• Support the sales team, as required,
• Build strong relationships both internally and externally,
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records,
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed.

**Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential duties of the job. **Job Requirements**

• High school diploma /equivalent or comparable in related experience,
• Detail oriented,
• Good with basic math,
• Skilled in Microsoft Office suite,
• Good organizational and problem-solving skills,
• Experience with a multi-line phone system,
• Pleasant phone personality,
• Ability to multi-task,
• French speaking (preferred for Metcalfe position).

**Job compensation/Benefits**

• The annual salary is 51 000 $ to 57 000 $,
• Employee life insurance,
• Short Term and Long-Term Disability,
• Medical, dental and vision care plan paid by the Company,
• Vacation time,
• Retirement saving plan with employer contribution, up to 5% of annual salary,
• Access to an Employee and Family Assistance Program (EFAP),
• Significant discounts for company products,
• Opportunity to build a career and progress in the company.

This posting is to fill an existing vacancy **Are you ready to take on the challenge? APPLY NOW!** If you are passionate about creating an outstanding costumer experience, apply now and join the adventure! At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with disabilities to submit their applications. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation. Permacon does not directly use artificial intelligence to screen, assess or select applicants.