Business Analyst

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com. POSITION SUMMARY: As a key member of our Customer Care Division, you will drive improvements in effectiveness and efficiency by championing a culture of continuous enhancement. Your responsibilities will include lean process optimization, advanced data reporting and analysis, and the development and implementation of robust system solutions. WHAT YOU WILL DO:

• Continuously monitor, recommend and implement process improvement initiatives to increase effectiveness and productivity of the departments within the Division
• Transform data into information and insight, to make recommendations to support and drive the business operations and strategic decision-making
• Analyze, summarize and present intricate data in approachable ways
• Participate in the development and implementation of projects, policies and/or procedures, aimed at improving productivity for the division
• Provide training to internal and external team members, customers and business partners
• Plan and monitor the implementation of improvement initiatives
• Act as the Customer Care systems subject matter expert by answering inquiries, providing direction to team members on processes and policies, managing business systems, and providing issue investigation and resolution
• Liaise with IT on business system issues and improvements, providing direction and testing ensuring business requirements are met
• Develop, improve and assist in tracking metrics within the division to improve departmental operations and the customer experience
• Participate in and occasionally lead Kaizen events for the Division

WHAT YOU NEED TO BE SUCCESSFUL:

• Post-secondary education in Business or equivalent combination of education and experience
• Intermediate/Advanced proficiency with Microsoft products including Excel and SharePoint Online
• Intermediate experience with SQL, DAX, dashboard & reports
• Proven ability to apply lean methodologies to optimize processes and drive efficiency in complex environments
• Working knowledge of Oracle EBS, Service Cloud, OPA & Field Service Cloud desired
• Strong analytical and problem-solving skills
• Strong organizational and time management skills with keen attention to detail and commitment to excellence
• Motivated self-starter with ability and desire to work in a fast-paced environment
• Strong/effective communication skills, both internal and external
• Technically savvy with strong computing and facilitation skills
• Project Management experience preferred but not required

WHY JOIN OUR TEAM:

• Competitive Wages
• Extended Health Benefits
• Paid Holidays
• Pension Plan
• A continuous learning environment
• Ability to advance your career with a growing company
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions

OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com