Customer Service Specialist

We are looking for a Customer Service Specialist to provide outstanding support to customers and sales representatives by handling inquiries, processing orders and returns and ensuring timely resolutions with professionalism and care. The ideal candidate has strong communication skills, excellent attention to detail, and a passion for delivering exceptional customer experiences. If you’re organized, proactive, and eager to grow your career with a company committed to health, wellness, and sustainability, we’d love to hear from you. Permanent Full-Time (40 hours)Monday to Friday 8:00 am – 4:30 pm (flexible); HybridIn this role, you will:

• Respond to customer and sales inquiries promptly and professionally to ensure excellent service.
• Process orders, returns, credits, and resolve delivery or invoice discrepancies efficiently.
• Maintain accurate records in CRM and ERP systems while ensuring timely follow-ups.
• Collaborate with couriers and internal teams to track shipments and resolve issues.
• Support sales representatives with product, account, and promotional information.

You have:

• Strong communication and problem-solving skills with a customer-first mindset.
• Previous experience in customer service, preferably in the health or nutrition industry.
• Proficiency in Microsoft Office and CRM systems (Dynamics CRM experience an asset).
• Excellent attention to detail, organization, and time management skills.
• A professional, positive attitude and the ability to work well under pressure.

You get:

• Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)
• Company provided RRSP
• Loyalty share program (based on service length)
• $300.00 per year to spend on company products
• Employee discount pricing
• Employee appreciation events & rewards
• Exclusive discounts with various vendors
• Costco membership

Why us?

• We’re much bigger than you think, 30+ natural health brands loved across North America
• Proudly Canadian owned & operated and a Certified B Corp company

Learn more about us here: https://ca.naturalfactors.com/pages/our-nature FGOffice This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best! All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.