Manager, Critical Operational Systems (34949)

Security Systems Lead (Technical – Access Control & Video Systems)

• Own and operate airport security systems including access control (C
• CURE) and video management systems (Milestone VMS)
• Act as primary technical lead responsible for system uptime, reliability, and incident response
• Provide hands-on troubleshooting, configuration, and system optimization (hardware + software)
• Lead security technology projects ranging from $100K to multi-million dollar initiatives
• Serve as the main point of contact for system issues (direct escalation, not ticket queue driven)
• Manage vendor relationships, escalations, and third-party service providers
• Collaborate closely with IT teams (dotted-line relationship) for infrastructure and support alignment
• Liaise across airport operations, leadership, and stakeholders to ensure system performance
• Develop and deliver training programs for end-users and operational teams
• Support system upgrades, implementations, and continuous improvement initiatives
• Participate in procurement, RFP/RFQ processes, and technology evaluations
• Monitor and respond to real-time system failures and critical incidents
• Maintain documentation, reporting, and system performance tracking
• Ensure compliance with security standards and operational requirements
• Operate in a hands-on capacity (~70% technical / 30% project & stakeholder management)

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