
Manager, Critical Operational Systems (34949)
Department:Consulting
Type:ON-SITE
Region:Ottawa, Ontario
Location:Ottawa, Ontario, Canada
Experience:Mid-Senior level
Estimated Salary:CAD90,000 - CAD130,000
Skills:
ACCESS CONTROLC-CUREMILESTONE VMSVIDEO MANAGEMENT SYSTEMSSECURITY SYSTEMSTROUBLESHOOTINGCONFIGURATIONSYSTEM OPTIMIZATIONPROJECT MANAGEMENTVENDOR MANAGEMENTRFI/RFPPROCUREMENT
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Job Description
Posted on: May 24, 2026
Security Systems Lead (Technical – Access Control & Video Systems)
- Own and operate airport security systems including access control (C
- CURE) and video management systems (Milestone VMS)
- Act as primary technical lead responsible for system uptime, reliability, and incident response
- Provide hands-on troubleshooting, configuration, and system optimization (hardware + software)
- Lead security technology projects ranging from $100K to multi-million dollar initiatives
- Serve as the main point of contact for system issues (direct escalation, not ticket queue driven)
- Manage vendor relationships, escalations, and third-party service providers
- Collaborate closely with IT teams (dotted-line relationship) for infrastructure and support alignment
- Liaise across airport operations, leadership, and stakeholders to ensure system performance
- Develop and deliver training programs for end-users and operational teams
- Support system upgrades, implementations, and continuous improvement initiatives
- Participate in procurement, RFP/RFQ processes, and technology evaluations
- Monitor and respond to real-time system failures and critical incidents
- Maintain documentation, reporting, and system performance tracking
- Ensure compliance with security standards and operational requirements
- Operate in a hands-on capacity (~70% technical / 30% project & stakeholder management)
Have a valid driver’s license (Ontario Class G or equivalent) ,
Originally posted on LinkedIn
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