Team Lead, Public Services

Job Title Team Lead, Public Services Job Type Limited Term Union MRSA Position Classification SAD10 Administrative Services X Salary Grade $70,841.00 - $89,646.00 FT or PT Full-time Hybrid Work This position is ineligible Position End Date (if applicable) 12/15/2025 Location MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary) About This Position :: About The Library Housed in the Riddell Library and Learning Centre, the University Library is an integral part of the MRU experience. The services, facilities, programming and expertise available in the Library support innovative teaching, learning, and scholarship across campus. The Library includes the Archives and Special Collections, and specialized and technology-enriched teaching and learning spaces, including information literacy classrooms, a Maker Studio, audio production rooms and a range of visualization, simulation and immersive spaces. The Library team consists of approximately 60 employees. The Library values a healthy inclusive workplace, encourages a culture of innovation and teamwork and provides support for professional development. About The Role MRU Library is seeking a Team Lead, Public Services to oversee and coordinate the effective operation of the Library’s Public Service operations including the Library Service Desk and virtual chat services and support, and the library’s public spaces. Working collaboratively with other members of the Public Services leadership team, the Team Lead directs and provides expertise to the team to provide excellent academic library support and services to students, faculty and employees. The successful candidate will have excellent communication and collaborative skills and a strong user-centered focus. They will be experienced in delivering exceptional user services in the context of a rapidly changing environment. The successful candidate will actively support and contribute to MRU Library’s ongoing efforts towards Indigenous reconciliation and diversity, equity, justice, inclusion and accessibility. They will be energized by the work of overseeing and coordinating services, spaces and supports that inspire creativity and learning. This 6-month term position is full-time (35 hours per week on-campus, working Monday to Friday). Note: There is a strong internal candidate for this position.Responsibilities

• Oversees day-to-day operations of the Service Desk, ensuring adequate staffing levels and supply resources are available for the Service Desk, Printing and Group Rooms.
• Leads problem solving processes to facilitate service desk teams to resolve situations and address any issues of daily operations, including in-person and virtual support systems.
• Designs and provides training to the team on updates, changes, or new initiatives.
• Coaches and mentors Public Services staff, including providing information, staff support, coaching and informal feedback to ensure that learners are being supported.
• Develops and maintains effective working relationships with library users, other Library units such as Maker and Media Commons, University Archives, Collections and Metadata and employees in other University divisions where work intersects such as Security Services, Facilities Management, or Student Learning Services.
• Coordinates work planning, project assignment and project management for Library Public Services staff.
• Analyzes service and workflow data of public services including reporting of virtual chat and service desk statistics and makes recommendations on any service adjustments as a result of the analysis.
• Provides one-to-one instruction and assistance to Library users, in virtual and physical environments, to help them effectively access and use print and electronic resources to meet their information needs

Qualifications

• 3-4 year Bachelor's Degree or equivalent.
• The candidate should have at least 3-5 years in Public Services work at a service point in an academic library
• Leadership and supervisory skills
• Strong interpersonal and collaborative skills
• The Team Lead must possess a user-focused and results-oriented approach to managing conflicting priorities, competing user needs, and operating in a high-paced environment while collaborating within and across teams to implement support and solutions

Salary: $70,841 per annum Closing Date: June 04, 2025 A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf). We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request. About MRU Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. MRU also boasts one of Canada's elite Aviation Accreditation Board International (AABI) accredited programs. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan. What We Offer Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace. Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits. Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.