Director of Operations

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Reporting directly to the VP of Operations, the Director of Operations will lead and grow the regional business while overseeing multiple distribution centers. This role is pivotal in driving strategic expansion, operational excellence and fostering strong relationships both internally with our team and externally with customers and vendors. The Director will partner with the respective General Managers to deliver innovative solutions that align with the strategic objectives of the company including profitability, operational excellence, business development, process improvement, workforce stability and retention of key accounts.

RESPONSIBILITIES

• Drive regional growth strategies, including supporting in identifying new market opportunities and expanding service offerings
• Collaborate with Business Development and VP of Operations on RFPs, solution design and client presentations to secure new business
• Develop and execute strategic plans to increase market share and strengthen relationships with key accounts
• Assists in negotiations with prospective clients ensuring complete documentation of contract commitments and expectations. Ensures communication and delivery of commercial agreements.
• Translate customer contracts into actionable operational plans and ensure compliance while adapting to evolving client and market needs.
• Facilitate and lead regular business reviews with customers to ensure strategic, tactical and KPI performance objectives are met and reviewed according to annual plans and budgets.
• Drives the culture of Performance Management and Continuous Improvement in all facilities.
• Works closely with the Human Resources team to develop leadership talent, succession planning, workforce engagement including promoting the “Our Way” program.
• Leverage experience in labour relations and collective bargaining as needed, while effectively managing both unionized and non-union environments.
• Spearheads any new business start-ups and ensures a successful ramp up to and including steady state.
• Distribution centre performance – this individual will be accountable to work with their respective General Managers in setting and achieving prescribed company objectives across multiple facilities with regards to annual budgets that include cost, productivity, volume forecasting, customer service and profit objectives.
• Developing continuous improvement initiatives that align with Metro’s “Always Improving” methodology that supports customer and company initiatives in collaboration with supporting teams such as; Engineering, IT, and PMO
• Develops and manages project plan to deliver approved solutions for the region which includes identifying milestones, tasks, schedules, project resources, risk, and contingencies.

EXPERIENCE

• Minimum five (5) years in a senior leadership role overseeing multiple facilities in a 3PL or distribution environment
• Proven experience in labour relations and collective bargaining as part of a broader leadership toolkit
• Minimum ten (10) years of operational management experience in Consumer Packaged Goods and/or Retail sectors; experience in oil, gas or industrial environments is considered an asset
• Demonstrated ability to expand markets, win new business and lead regional growth initiatives
• Track record of leading multiple successful start ups and operational transformations

COMPETENCIES

• Customer Centricity
• Fostering Culture & Collaboration
• Strategic Business Development
• Leadership & Talent Development
• Financial & Operational Acumen
• Managing Through Change
• Planning & Results Orientation
• Communication
• Always Improving Mindset

EDUCATION

• A Bachelor’s Degree in business management with a focus on operations management, materials management; a designation in logistics management CITT or P. Log. Designation is preferred.

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering