Digital Workplace Analyst

MatchBox Consulting Group is currently seeking a Digital Workplace Analyst for a 6 month contract role with a client of ours located in Calgary. Responsibilities

• Support product and project-related activities including facilitating requirements gathering sessions with business and technical stakeholders.
• Document and maintain business requirements, user stories, acceptance criteria, and process flows for digital workplace initiatives.
• Conduct research and impact analysis on platform changes, feature updates, and new capabilities across Microsoft 365 and security tools
• Act as a liaison between business users, product owners, and technical teams to clarify requirements and manage expectations.
• Identify gaps, risks, and dependencies early and collaborate with the project team on solutions.
• Support change readiness assessments and contribute to end-user communication and adoption activities.
• Support product managers in tracking platform roadmaps, assessing upcoming changes, and preparing the organization to minimize operational and compliance risk.
• Contribute to corporate communications, governance documentation, compliance reviews, and operational runbooks as needed.
• Work with technical team and stakeholders to understand features, expected outcomes and end user impacts.
• Develop and execute test plans and test cases for platform changes, policy updates, and feature rollouts.
• Coordinate user acceptance testing (UAT), regression, and integration testing activities.
• Identify, log, and track defects through resolution using tools such as Azure DevOps.
• Provide QA status updates and recommendations to the project team.

Requirements

• 3+ years of combined BA & QA experience in an IT or digital workplace environment.
• Strong knowledge of Microsoft 365 platforms including Intune, Entra ID, Windows, Office, and Outlook.
• Familiarity with Microsoft security and compliance tools such as Defender XDR, Purview, and Sentinel.
• Hands-on experience using Azure DevOps and validation frameworks.
• Experience documenting business requirements, user stories, process flows, test plans and standard QA principles.
• Strong stakeholder communication skills, with experience working with cross-functional teams.
• Understanding of change management principles and end-user adoption practices.
• Experience with Veeam Cloud or enterprise backup solutions considered an asset.
• Exposure to governance, compliance, or records management frameworks considered an asset.
• CBAP, CCBA, ISTQB, or similar BA/QA certifications considered an asset.
• Experience in enterprise digital workplace or collaboration environments considered an asset.

For more current job opportunities, FollowMatchBox at linkedin.com/company/matchbox-recruitment/ _________________________About MatchBox Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market. Equal Opportunities MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all. Work Permits Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered. Further Consideration We receive a high volume of applications and are only able to contact candidates who are selected for further consideration. Find out more at www.matchboxhr.com