Medical Coordinator

Medical Coordinator - Lifemark SunridgeStatus: Permanent Full-Time Location: 2121 29th Street NE, Calgary, AB Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Medical Coordinator at Lifemark Sunridge, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Medical Coordinator who shares this same philosophy. The Medical Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services. The ability to interact with staff, patients and customers/adjusters in a fast paced environment, with a high level of professionalism and confidentiality is crucial to this role. The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful and efficient. Expert level written, verbal communication and interpersonal skills are required as well as a strong decision making ability and attention to detail. This person must be exceptionally well organized, flexible and enjoy the challenges of supporting a variety of key customers. This opportunity is ideal for existing employees who have a strong understanding of in-clinic operations. Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Act as the initial point of contact for client companies and patients
• Accept and record new referrals on client intake forms
• Verify information and coordinate assessment times with clinics
• Call patients/clients & clinics and book appointments via the internal booking system
• Other responsibilities will include inputting and updating referral data and treatment plan statuses in the database, as well as providing support and assistance with monthly referral tracking reports and quarterly outcome reports.

Qualifications & Core Competencies: The ideal candidate will:

• Have 2+ years of previous customer service/administrative experience
• Clinical background is considered an asset
• Possess advanced written and verbal communication skills with a strict attention to detail.
• Possess strong interpersonal skills to maintain customer relationships with client companies and patients
• Have the ability to analyze and interpret medical information
• Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
• Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic
• Fluent in French and English

Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca Visit and Apply today! Visit www.lifemark.ca/careers