Operations & Service Coordinator

Company OverviewKogi Environmental Solutions (sometimes dba Dynacom) is a leading provider of industrial air pollution control solutions across the Midwest, Southeast, and Western Canada. With offices in Chagrin Falls, OH, and Greensboro, NC, we specialize in the design, implementation, and maintenance of cutting-edge systems that ensure environmental compliance and sustainability for global industries.  

The Role  

We are looking for an Operations & Service Coordinator who will serve as the central nervous system of our office and service department in Chagrin Falls, OH. This is not a "desk job"—it is a high-impact role that requires a mix of technical administration, logistics, coordination, and proactive relationship building. You are the primary point of contact for our customers, our field technicians, and our vendors. 

Key Responsibilities1. Service Architecture & Scheduling 

·        Master our internal system to create and maintain detailed Service Agreements. 

·        Coordinate weekly service runs, review schedules with field staff, and manage sub-contractor relationships to ensure timely completion of work. 

·        Field emergency service calls and troubleshoot customer issues over the phone, looping in subject matter experts as needed. 

2. Logistics & Inventory Management 

·        Oversee all Shipping & Receiving, including seeking the best freight costs and providing estimates to customers. 

·        Maintain stock levels of all products and lead quarterly inventory audits. 

·        Manage the Used Equipment pipeline: from purchasing and freight-in to inspecting, cleaning, and prepping units for online resale. The actual work is done by others, who report to you 

3. Sales Support & Technical Admin 

·        Process sales and service orders, generate RFQs/Quotes for the sales team, and manage purchase orders to vendors. 

·        Handle the Return Merchandise Authorization (RMA) process, managing warranties, and instructions for customers. 

4. Relationship Stewardship  

·        Act as the "face" of the Company to vendors and contractors, leveraging those relationships to ensure the company gets priority support when needed. 

·        Foster a collaborative office environment by supporting the internal team with everything from supplies to technical documentation. 

5. Facilities & Support  

·        Take ownership of the physical workspace. This includes ensuring the facility is maintained (hire grounds crew to shovel snow, managing mechanical issues) and ensuring trucks/forklifts are serviced. 

Requirements 

·        The "Generalist" Skillset: Ability to pivot from an engineering quote to a logistics issue to a facility maintenance task without losing focus. 

·        Systems Proficiency: High comfort level with ERP/CRM software (Zoho/HubSpot and QBO is a plus). 

·        Communication: Exceptional phone presence and the ability to "treat vendors like an extension of our company." 

·        Reliability: You are the person the company depends on to keep the lights on and the gears turning. 

Benefits 

·        Competitive salary based on the multi-faceted nature of this role. 

·        Health, dental, vision, and retirement benefits. 

·   A position of significant influence within a stable, family-founded environmental firm.