Customer Portal Coordinator

LOOKING FOR AN AMAZING CAREER OPPORTUNITY?WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO!

Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

KWE IS CURRENTLY HIRING FOR A CUSTOMER PORTAL COORDINATOR

KWE is currently looking for a Customer Portal Coordinator who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.

WHY KWE?

• On-going training and development to ensure your success.
• A fast-paced, dynamic, and fun environment with a great team.
• A generous bonus program linked to company & individual success.
• Competitive and equitable compensation packages.
• Dental, Medical, vision, Life, dependent life, and critical illness insurance.
• Employee Assistance Program.
• Paid time off benefits.
• Defined Contribution Pension plan after 2 years with company contribution of 3 percent.
• Immediate RRSP eligibility.

REQUIREMENTS

• Formal Academic Training in international transportation or related field of study from two-year College or technical school; and/or 3-5-year related experience and/or training.
• Ability to read, analyzes, and responds to common inquiries or complains from customer, regulatory agencies, or members of the business community.
• Ability to write speeches and articles that conform to prescribed styles and formats.
• Ability to effectively present information to top management, public groups, and/or board of directors.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

DETAILS OF THE JOB

• Provide accurate data entry and shipment tracking updates.
• Take the appropriate action to rectify errors or omissions.
• Provide excellence in customer service as a first place of contact with VIP clients and within our organization.
• Liaise with the import / export staff, sales, and department manager to ensure timely and accurate shipment information.
• Take initiative to check with carriers on shipment status.
• Have a good understanding of Incoterms.
• Able to multi-task in a fast-paced environment.
• Promote a safe working environment by complying with all safety policies, practices and procedures.
• Report all unsafe activities to management and/or human resources.
• Keep informed of regulatory changes and provide leadership to others through example and sharing of knowledge and skills.
• Train junior staff and coach employees in the accurate handling of specific accounts.
• Perform all other job-related duties as required by management.

ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW

KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email Canada.hr@kwe.com.

For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: https://www.kwe.com/local/canada/en/careers/