Customer Service Representative

Role: Bilingual Customer Service Representative

Type: 6 month contract

Location: Hybrid 3x/week in Dartmouth, NS

Rate: $22-$24/hr

JOB DESCRIPTION

Insight Global is looking for a Bilingual Customer Service Representative to join one of our top HCM clients. Duties include answering telephone call inquiries and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.

REQUIRED SKILLS AND EXPERIENCE

• Experience with Microsoft Office
• Proven ability to work well under pressure and work independently or as part of a team
• Minimum 1 Year of business experience with a background in Financial Services and/or Customer Service
• Fluent in French and English
• Experience in Call Centre environment
• Strong problem-solving skills with the ability to learn quickly
• Excellent communication