Infotek Consulting Inc. logo

Junior Service Desk Analyst

Infotek Consulting Inc.
Department:Customer Service
Type:ON-SITE
Region:Toronto, Ontario
Location:Scarborough, Ontario, Canada
Experience:Entry level
Estimated Salary:CAD40,000 - CAD55,000
Skills:
TECHNICAL SUPPORTTROUBLESHOOTINGCUSTOMER SERVICECOMMUNICATIONTIME MANAGEMENT
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Job Description

Posted on: August 23, 2025

We are seeking a reliable and customer-focused Technical Support Specialist to join our on-site support team. This is a 6 months contract with high possibility of extension. In this role, you will be the first point of contact for end users, providing prompt and effective technical support while ensuring a high standard of customer service. You will handle incoming calls, perform basic troubleshooting, create and manage support tickets, and follow up with users to ensure resolution. Occasional in-person "runner" support on the floor will be required for hands-on issue resolution.

Key Responsibilities:

  • Answer and respond to incoming user support calls
  • Perform basic technical troubleshooting (e.g., reboot systems, password resets)
  • Create detailed service tickets and assign to appropriate technical teams
  • Follow up with users to ensure issues are resolved and satisfaction is achieved
  • Provide on-the-floor support for urgent or walk-up issues as needed

Must-Have Qualifications:

  • 1–3 years of experience in a technical support or help desk role
  • Strong communication skills, both verbal and written
  • Excellent organizational and time-management skills
  • Proven customer service experience
  • Ability to work on-site Monday through Friday
Originally posted on LinkedIn

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