Junior Service Desk Analyst

We are seeking a reliable and customer-focused Technical Support Specialist to join our on-site support team. This is a 6 months contract with high possibility of extension. In this role, you will be the first point of contact for end users, providing prompt and effective technical support while ensuring a high standard of customer service. You will handle incoming calls, perform basic troubleshooting, create and manage support tickets, and follow up with users to ensure resolution. Occasional in-person "runner" support on the floor will be required for hands-on issue resolution.

Key Responsibilities:

• Answer and respond to incoming user support calls
• Perform basic technical troubleshooting (e.g., reboot systems, password resets)
• Create detailed service tickets and assign to appropriate technical teams
• Follow up with users to ensure issues are resolved and satisfaction is achieved
• Provide on-the-floor support for urgent or walk-up issues as needed

Must-Have Qualifications:

• 1–3 years of experience in a technical support or help desk role
• Strong communication skills, both verbal and written
• Excellent organizational and time-management skills
• Proven customer service experience
• Ability to work on-site Monday through Friday