Senior Account and Engagement Manager

At Highspring, we partner with leading organizations to deliver technology solutions through project-based consulting and strategic talent engagements. Whether it’s a full development squad delivering a new API integration or a digital transformation initiative, we help our clients design, build, and scale critical IT projects with the right expertise.

The Account & Engagement Manager is responsible for driving growth, managing client relationships, and ensuring exceptional delivery across both staff augmentation and professional services engagements.

You will act as the primary point of contact for key accounts—building trust, shaping opportunities, coordinating delivery teams, and ensuring the success of our consultants and client projects.

This role sits at the intersection of sales, delivery oversight, and client strategy, and plays a key part in Highspring’s evolution toward project-based, outcome-driven engagements while sustaining our strong staff augmentation foundation.

Key Responsibilities1. Client Relationship & Account Growth

• Act as the main liaison for assigned accounts, building trusted, long-term partnerships.
• Deeply understand client organizational structures, roadmaps, and challenges to anticipate opportunities.
• Drive account expansion through cross-selling and upselling (staffing, professional services, COEs, SOWs).
• Maintain a quarterly account plan with clear growth strategy, pipeline, and revenue forecasts.
• Prepare and lead QBRs with key stakeholders.

2. Engagement Management & Delivery Excellence

• Work closely with Delivery Leads, Practice Directors, and COEs to ensure high-quality delivery.
• Monitor engagement health, risks, consultant performance, and client satisfaction.
• Ensure SOW clarity, deliverable alignment, and timeline compliance for project-based initiatives.
• Coordinate onboarding/offboarding, assignment renewals, and consultant lifecycle management.
• Escalate issues proactively and drive resolution before they impact the client relationship.

3. Sales Support & Opportunity Development

• Qualify new requests from clients and work hand-in-hand with recruiting teams to ensure speed and quality.
• Support proposal creation, SOW drafting, and pricing/negotiation discussions.
• Create business cases, capability presentations, and leverage COE assets for new opportunities.
• Maintain pipeline accuracy in CRM and support revenue forecasting.

4. Strategic Advisory & Value Creation

• Advise clients on best practices in delivery models, resource planning, and transformation approaches.
• Bring insights from market trends (DevOps, QA, GenAI, Software Engineering, Data, IAM, CIAM, Security).
• Identify opportunities to shift accounts from staff augmentation toward hybrid or outcome-based models.
• Lead conversations around innovation, automation, and value-add initiatives funded through client innovation budgets.

5. Internal Collaboration & Leadership

• Act as the bridge between Sales, Delivery, Recruiting, COEs, Finance, and Leadership.
• Support internal governance, reporting, and operational improvements.
• Mentor internal team members on client engagement best practices.
• Contribute to continuous improvement of templates, playbooks, and delivery frameworks.

6. Business Development

• Identify new opportunities within existing accounts and adjacent business units to drive incremental revenue.
• Develop targeted outreach strategies to generate meetings with new stakeholders and decision-makers.
• Lead discovery conversations to understand client challenges, upcoming projects, and resourcing needs.
• Work with COEs (DevOps, QA, Data, Software Engineering, GenAI, IAM) to shape tailored solutions and value propositions.
• Participate in networking events, industry meetups, and client workshops to increase Highspring’s visibility.
• Drive cross-sell opportunities between staff augmentation, professional services, and managed services.
• Support proposal development, capability decks, and pricing for new initiatives.

Qualifications

• 5+ years experience in Account Management, Engagement Management, Client Services, or Consulting Delivery.
• Experience in technology consulting, IT staffing, professional services, or large-scale transformation environments.
• Strong understanding of IT roles (DevOps, QA, Data, Cloud, Software Engineering, IAM, etc.).
• Proven track record of growing enterprise accounts and managing multiple initiatives at once.
• Excellent communication, presentation, and negotiation skills (French & English required).
• Highly organized, proactive, and able to work in fast-paced environments.
• Ability to build relationships at all levels: HR, Procurement, Hiring Managers, Directors, VP/C-Suite.

Success Metrics

• Account revenue growth & profitability
• Client satisfaction & engagement renewal rates
• Quality of delivery (feedback, escalations, consultant performance)
• Accuracy of pipeline & forecasting
• Speed & quality of responses to client needs
• Contribution to new opportunities and SOW wins