Programs & Services Coordinator

Reports To: Senior Director, Program & Services

At Harrison Healthcare, we deliver world-class, personalized care rooted in compassion, professionalism, and excellence.

We are seeking a highly skilled and detail-oriented professional with 5–7 years of experience in program coordination, client/account support, implementation support, and high-touch client services to join our dynamic team. The ideal candidate will play a pivotal role in coordinating and optimizing healthcare programs, ensuring seamless client experiences, and driving operational excellence.

This role is well-suited to someone with a background in healthcare business or administration who thrives in a collaborative, mission-driven environment and is committed to delivering exceptional service and results. Experience supporting structured workplans, timelines, and cross-functional coordination is beneficial, but the core need is a strong operator who can manage details, stakeholders, and deliverables with consistency and care.

Requirements:

• Bachelor’s degree in Business Administration, Healthcare Administration, Healthcare Business, or a related field is required.
• 5–7 years in administrative, program coordination, operations, implementation support, or client service roles—ideally in a healthcare, wellness, or high-touch environment.
• Experience supporting client onboarding, implementation processes, and/or account management.
• Strong understanding of data tracking/reporting, and comfort working with EMR systems and CRM tools.
• Familiarity with precision medicine, genetics, health programs, or data collection/analysis is an asset.
• Exceptional interpersonal, communication, and relationship management skills (verbal, written, and virtual).
• High attention to detail and accuracy in documentation, data entry, and reporting.
• Strong organizational and multitasking skills, with the ability to prioritize and manage multiple deadlines professionally.
• Comfort using coordination tools and systems (e.g., scheduling platforms, shared trackers, and tools such as Asana/Trello or similar).
• Strong analytical and problem-solving skills, with experience supporting workflow optimization, process improvement, and data-informed decision-making.
• Understanding of implementation best practices, outcome measurement, and supporting program delivery across multiple stakeholders.
• Compassionate, client-centered approach with a commitment to confidentiality and ethical standards.

Why work at Harrison?

• Competitive compensation package.
• Comprehensive health and dental benefits package.
• RRSP contribution with employer matching.
• Health spending and wellness account.
• Annual professional development allowance and paid days
• Reimbursement for professional dues

Job Responsibilities:1. New Clinical Program (Client Experience & Operations)

• Serve as the primary administrative contact for New Clinical program clients and support day-to-day program coordination.
• Oversee the client intake process, including scheduling initial assessments, onboarding, and managing ongoing communication.
• Coordinate appointments and communications among clients, clinicians, and the care team to ensure smooth operations.
• Input and maintain accurate client data within the EMR system while ensuring compliance and confidentiality.
• Provide exceptional customer service by responding promptly to inquiries, troubleshooting issues, and ensuring clients feel supported and valued.
• Track program milestones, follow-ups, and client progress documentation to ensure timelines and service standards are met.
• Support quality assurance initiatives by conducting data checks, contributing to performance reporting, and flagging risks or gaps.
• Partner with leadership to identify process improvements and help implement workflow enhancements to increase efficiency and client satisfaction.

2. Genetically Informed Care Program Support (Program & Vendor Coordination)

• Collaborate with the Programs & Services team to coordinate communications, logistics, and implementation support for GIC initiatives, including pharmacogenomics, nutrigenomics, cancer, and cardiac testing.
• Manage vendor coordination, including ordering tests, tracking shipments, and supporting timely results delivery.
• Act as a key liaison between clients, clinicians, corporate partners, and vendors to support smooth operations and service delivery.
• Maintain accurate records of test orders, results, and communications in the EMR and program databases.
• Ensure clinicians have the necessary tools and information for timely test ordering, follow-up, and client support.

Company Profile:

Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest evidence-based medical developments into personalized care plans. Our team is driven by values of innovation, excellence, and compassion, delivering care as if each client were family.

Apply now and become part of a healthcare team that makes a meaningful difference!

For more information, visit https://harrisonhealthcare.ca/careers/