Immigration Case Analyst

Green and Spiegel, Canada’s preeminent immigration law firm, sets the gold standard in the highly specialized area of immigration law. With a team of 120 talented individuals, the firm guarantees that each and every client receives top notch service. Given the breadth and depth of expertise at Green and Spiegel, there is no case too complicated or too large for the firm to handle. The firm reflects the diversity of the clients we serve and can provide services in approximately 30 languages. Knowing that you have a significant role in helping people at a critical point in their lives, makes working at Green and Spiegel a very exciting and rewarding place to work. Come join our team!

The Immigration Case Analyst plays a key role in the intake, processing and follow up of client files. Immigration Case Analysts operate at various levels of autonomy and on various types of immigration files depending on their level of experience and tenure with the firm.

If you are someone who is eager to learn, values teamwork and strives for excellence in all that you do, then Green and Spiegel will be a great place for you. We are seeking a legal professional with any level of previous experience at an immigration law firm and someone who thrives working on challenging and rewarding work in a fast-paced environment. Experience with the following immigration application types would be an asset:

 • LMIAs

 • Work Permits

 • Sponsorships

 • Express Entry

 • Investor Programs

Immigration Case Analysts may report into a Team Lead, Associate Lawyer or Partner depending on the level and team.

Responsibilities:Client Intake – 15%

Client Communication

• Acting as the first point of contact for new clients, coordinating the various steps of the intake process
• Corresponding with new clients via e-mail and over the phone to gather required documents and information, and filing in accordance with established filing procedures
• Scheduling initial intake meetings with lawyers to assess client needs
• Following up with clients to collect necessary paperwork, documentation and information as required
• Responding to client inquiries and requests over the phone and via e-mail
• Providing an overall exceptional customer service experience, focusing on meeting and exceeding client expectations

Administration

• Setting up and maintaining new client files in the firm’s database system 
• Preparing client information for preliminary assessment by lawyers
• Drafting retainer agreements 
• Managing multiple calendars through Outlook
• Managing incoming correspondence from various provincial and federal government bodies
• Providing full scope of administrative support to lawyers and Immigration Case Analysts as needed

File Work – 85% 

• Acting as the key point of contact for client inquiries at all stages
• Sending out initiations for files and providing clients with status updates throughout the life-cycle of their files
• Completing government forms required for various applications, drafting submission letters, mining the client’s file for information and following up on outstanding information in a timely manner 
• Conducting research and leveraging government resources to ensure processes are current and appropriate documents are being used
• Full accountability of assigned files or applications including checking client ledgers and billing processes, reviewing invoices for approval
• Scheduling appointments and meetings with clients
• Ensuring that timelines and deadlines are diarized and met including expiry dates and other key dates

Skills and Qualifications:

• Bachelor's degree OR a Diploma or Certificate is required
• Any legal administrative or immigration experience including LMIA, Express Entry, PNP, Sponsorship and Work Permit Applications is an asset
• Excellent customer service skills 
• Strong attention to detail and organizational abilities
• Excellent writing abilities is a requirement
• Ability to work in a fast-paced, high-volume environment

Green and Spiegel reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets. 

• $50,000 – $75,000 per year

This job posting is for an existing vacancy. In accordance with the Ontario Employment Standards Act, 2000, as amended, we disclose that our recruitment process does NOT use artificial intelligence (AI) tools. All hiring decisions are made by our hiring team.

To apply, please submit your cover letter and resume to this posting. Please do not contact the firm directly. No agencies please.

Green and Spiegel LLP is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. Accommodation will be provided in all parts of the recruitment and assessment process (if applicable) as required under Green and Spiegel LLP's accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.