Manager, Box Office

Job Description We are currently seeking a dynamic and experienced individual to join our Theatre and Entertainment team. This position will be reporting to the Theatre Entertainment and Booking Manager. The successful candidate will be responsible for the day-to-day operations of the Box Office, Ticketmaster Events, Client/Guest Ticketing support along with other required theatre administration support. Duties and responsibilities for our Box Office Manager will include:

• Represent the Company in a helpful, Courteous, and professional and customer service oriented manner.
• Make routine decisions for Box Office, based on set guidelines and procedures.
• Receiving, tracking and responding to customer inquiries and working with the appropriate internal teams to ensure action is taken.
• Accountable for Box Office reports and general maintenance of needed supplies (example: ticket stock).
• Accountable for maintaining the required Ticketmaster equipment for events (scanners, printers, etc.).
• Development of new Ticketmaster Event listings; Manage and maintain existing event listings and settlements.
• Responsible for Merchandise settlements (when applicable).
• Manage general maintenance and cleanliness of Box Office areas; report any health and safety concerns to management.
• Perform administrative duties as requested to support operational needs for theatres.
• Liaise with Sales and Event Managers to ensure that adequate staffing resources are available; Roster Box Office employees to ensure business needs are met, taking into consideration both agreed service levels and budgetary costs.
• Coordinate learning and development needs of Box Office employees, ensuring capability and confidence with all features of Ticketmaster’s operative systems.

Successful Candidates Will Demonstrate The Following Qualifications

• Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence. Deal with higher-level complaints and recognize the need for flexibility where applicable.
• Minimum two years computerized box office experience combined with one year of leadership experience.
• Superior organization and problem-solving abilities plus demonstrated skills to handle multiple projects simultaneously.
• Excellent interpersonal skills with an outgoing personality in order to deal effectively with all internal and external contacts. Able to be diplomatic, yet assertive while monitoring staff for compliance to policy and procedures. Ability to communicate effectively and efficiently orally and in writing.
• Able to work independently and also collaborate as a strong team member.
• Experience using the Ticketmaster platform (or equivalate ticketing platform); Knowledge of computerized ticket production and sales hardware and software, as well as database, spreadsheet, and standard PC software (Outlook, Word, Excel, PowerPoint).
• Knowledge of POS systems and reporting.
• Ability to obtain IGCO through Independent Gambling Control Office
• Strong understanding for finance reporting for event settlements.
• Excellent customer service skills.
• Minimum Rate (CAD $) | Minimum Salary (CAD $)50,000.00
• Job Rate (CAD $) | Midpoint Salary (CAD $)66,000.00
• Maximum Rate (CAD $) | Maximum Salary (CAD $)82,500.00

Great Canadian Gaming Corporation (“Great Canadian”) has sold River Rock Casino Resort (“RRCR”) to Petroglyph Development Corp. (“PDG”). RRCR is operated by Lahal Management (“Lahal”), a subsidiary of PDG. This position is being posted on Great Canadian’s recruiting platform as an accommodation to PDG and/or Lahal in connection with the transition of the business and will provide some screening services. PDG and/or Lahal are solely responsible for recruitment, candidate selection, interviewing, hiring decisions, offers of employment, and all employment-related matters concerning this position. Great Canadian is not the employer for this role and will not participate in the recruitment or hiring process, other than facilitating the collection, initial screening, and transfer of applicant information to PDG and/or Lahal for their recruitment purposes. The recruitment process, any employment offer, and any resulting employment relationship will be solely between the successful candidate and PDG and/or Lahal. By applying for this position, you acknowledge and agree that: (a) this position is being recruited for by PDG and/or Lahal, and not by Great Canadian; (b) any personal information submitted in connection with the application process will be collected through Great Canadian’s recruiting platform on behalf of PDG and/or Lahal and disclosed to PDG and/or Lahal for the purposes of evaluating candidacy, administering the recruitment and hiring process, and related employment purposes; (c) following disclosure to PDG and/or Lahal, the applicant’s personal information will be collected, used, disclosed, stored, and retained by PDG and/or Lahal in accordance with its own privacy policies and practices; and (d) Great Canadian is not responsible for, and has no control over, the recruitment, hiring, employment, or privacy practices of PDG and/or Lahal following such disclosure. Applicants should review the applicable privacy policies of PDG and/or Lahal before submitting an application: Great Canadian Privacy Statement │ PDG Privacy Statement About UsWho we are!GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN. Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences. Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences. Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders. What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career! Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. We are committed to promoting Responsible Gambling. Learn more about our commitment here , Please note that due to the volume of applications, only those under consideration will be contacted for an interview. Thank you for your interest in Great Canadian Entertainment!