Visitor Experience Team (Clerk 2)

Competition # : 48792 Department: Communities, Culture, Tourism & Heritage Location: HALIFAX Type of Employment: Seasonal Union Status: NSGEU - NSPG Closing Date: 04-Jun-26 (Applications are accepted until 11:59 PM Atlantic Time) About Us Nova Scotia’s culture and heritage contribute to vibrant communities and enrich the quality of life in every part of the province. The Department of Communities, Culture, Tourism and Heritage invites Nova Scotians to experience and participate in our rich cultural expression. By exploring our past, we appreciate where we come from. This enriches our lives today and gives us insight for times ahead. Through investing in our future, we help realize the potential of our people and talents. We foster an environment that embraces ideas and innovation. Jobs are generated and our creative economy flourishes. Encouraging cultural expression brings life to our communities. We each contribute to the province we call home through distinct perspectives and traditions. Together, our diversity defines the uniqueness of Nova Scotia. The Maritime Museum of the Atlantic is the oldest and largest Maritime Museum in Canada. The Museum is a valuable historical, cultural and educational institution. It is the largest site in Nova Scotia that collects and interprets various elements of Nova Scotia’s marine history. Visitors are introduced to our indigenous Mi’kmaq community’s relationship with water and maritime history, local small craft, the Royal Canadian and Merchant Navies, World War II convoys and The Battle of the Atlantic, the Halifax Explosion of 1917, and Nova Scotia’s role in the aftermath of the Titanic disaster. About Our Opportunity The Maritime Museum of the Atlantic is seeking an individual to be part of our Visitor Experience team (VET) who exemplifies service excellence and demonstrates strong communication skills while welcoming and assisting visitors from diverse backgrounds, providing accurate and timely information to them in a dynamic work environment. In this position, you will act as the first point of contact with the public, providing admissions and reception services as they are welcomed to the museum. You will also assist in other duties related to interpretive programming as required for museum operations such as interpretive tours, demonstrations, working aboard our museum ship CSS Acadia and educational programming. This position reports to the Coordinators of Visitor Services and Visitor Experience at the Maritime Museum of the Atlantic. Primary Accountabilities

• Assist with the coordination of group bookings, promotional activities and special events and other duties as required.
• Maintain and operate Point of Sale (POS) systems for admissions, pass sales, and retail purchases.
• Ensure special offers, discounts and cash handling procedures are completed in adherence with policies and procedures.
• Orient visitors with the site and inform them of programming, events, and activities available.
• Offer excellent customer service in a busy, fast-paced environment

Qualifications And Experience As the ideal candidate, you possess at least grade 11 plus 3 years of related experience in a retail or customer service environment. An equivalent combination of training and experience may be acceptable. You possess a knowledge and strong interest in the cultural and natural history of Nova Scotia and its Museums. You are a self-motivated individual who works well independently and participants fully in a team environment. You value the concepts of equity, diversity, and inclusion in all areas of work. You are proficient in the use of the Microsoft Office Suite (Word, Excel, Outlook), have excellent organizational skills, strong interpersonal and communication skills (written and verbal), and the ability to thrive in a busy work environment. Experience with cash handling using computer-based POS systems is required. Assets For This Role

• Training or certification in tourism, hospitality, retail and/or museum studies
• Certification in first aid and WHMIS
• Ability to speak French or additional languages.

Equivalency Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application. Benefits Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees. Working Conditions Must be willing and able to work flexible hours including weekends, evenings and holidays. Successful candidates must also successfully complete appropriate vulnerable background checks. The nature of the working environment includes repetitive tasks, loud noises, and crowded spaces. Additional Information This is a Seasonal => 6 month employment opportunity. What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths

Pay Grade: CL 13 - Salary Range: $1,647.65 - $1,793.47 Bi-Weekly Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application. Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca. This Is a Bargaining Unit Position Initially Restricted To Current Civil Service Employees Represented By The Nova Scotia Government Employees Union (NSGEU). If Applying From Outside a Government Office, Employees Must Apply Correctly Via This Link Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information. Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.