Billing Specialist

About Go Lime Inc.

Go Lime stands out as Ontario’s market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient plumbing, electrical, solar and water heating solutions – Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. To know more, visit us at www.golime.com

About the role

Go Lime is looking for a proactive Billing Specialist with exceptional interpersonal skills and a keen eye for detail. You will act as a bridge between customer engagement and data management, helping customers stay on track with timely bill payments and managing overdue accounts. You will also be at the forefront of delivering exceptional customer service while efficiently managing data and ensuring smooth, reliable operations.

Your Key ResponsibilitiesCustomer Engagement:

• Conduct customer calls with attentiveness and professionalism, ensuring a positive and lasting impression of the company.
• Deliver outstanding service and tailored payment solutions to meet customers’ needs.
• Work closely with the Sales and Customer Care teams to address complex issues efficiently.

Collections Management:

• Efficiently manage the collection of overdue accounts with empathy and effectiveness.
• Document actions and recommend appropriate handling methods for various accounts.
• Continuously suggest innovative strategies to improve our collections processes.

Data Entry:

• Maintain accurate and up-to-date records through data entry.
• Ensure database information is readily accessible and accurate.

Skills and Attributes:

• Strong negotiation, problem-solving, and customer service skills.
• Highly organized, detail-oriented, and proficient with technology.
• Excellent communication skills, resilience, and self-motivation.

Qualifications:

• +1 year of experience in customer-facing and data entry roles.
• Flexibility to adapt to different shifts and challenges.
• Must be available to work within the hours of 9 AM to 8 PM, Monday to Friday.

Why Join Us?What You’ll Love About Go Lime Inc.

• A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.
• Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
• A rewarding career with ongoing development and career growth opportunities.
• Opportunities to develop skills in logistics, customer service, and emergency response.

Ready to Apply?

• If you’re excited about being an integral part of a growing HVAC team, we’d love to hear from you!