Exporter Engagement Advisor

Application deadline: March 26, 2026 Join the EDC Team! At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. Position: Exporter Engagement Advisor Employment Type: Permanent Compensation Details

• Business Development 15: Salaries typically range from $65, 172 to $86, 898 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 2 days per week. (subject to change)
• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth. Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team Overview The Customer Care Team (CCT), Exporter Engagement Team (EET), and Small Business National Accounts (SBNA) teams work together to deliver seamless service, support, and growth for Canadian exporters. The Exporter Engagement Team acts as the primary inbound contact point for prospects and partners. The team triages inquiries, educates new exporters on EDC solutions, and qualifies leads generated through marketing, partner channels, and digital pathways—ensuring high potential opportunities are directed to the right teams quickly. The Customer Care Team provides service and operational support to customers across all market segments. The team resolves technical issues, assists with navigation of digital tools, handles policy administration inquiries, and ensures customers receive timely and accurate support throughout their journey. Small Business National Accounts focuses exclusively on small business customers, supporting their long‑term growth through proactive account management, renewals, and cross‑sell opportunities. The team manages higher‑growth and more complex customer needs within the Small Business portfolio, using both dedicated account management and a pooled servicing approach to ensure customers receive the right level of support. Together, these teams form a connected support and sales group that helps Canadian companies navigate exporting with confidence. They ensure customers and prospects—receive the guidance, expertise, and support they need at every stage of their relationship with EDC. Role Overview The Exporter Engagement Advisor serves as the primary intake point for inbound prospects and partners, including both new prospects and existing EDC customers, ensuring Canadian companies receive timely, clear guidance on how EDC can support their business needs. The role focuses on assessing and qualifying inbound opportunities for EDC solutions, providing education on EDC’s offerings, and guiding prospects, customers & partners to appropriate next steps—either within EDC or through partner programs within the broader ecosystem—supporting continuity of engagement through clear nextstep guidance and intake reference mechanisms while maintaining strong documentation and contributing to continuous improvement of engagement tools and practices. What You Will Be Doing

• Act as the first point of contact for inbound prospect and partner inquiries received via phone, email, web forms, campaigns, internal referrals, and partner referrals, triaging requests and clarifying business needs through discovery conversations and initial education on EDC’s role in supporting Canadian companies.
• Assess and qualify inbound leads for alignment with EDC products and services in accordance with established intake rules, eligibility criteria, and compliance requirements, routing qualified opportunities to Account Managers and Relationship Managers, and guiding unqualified prospects to alternate partner programs and ecosystem organizations with clear navigational support and alternative solutions, escalating complex cases or exceptions to senior colleagues as required.
• Provide timely, accurate communication, including customized follow‑up emails that summarize guidance provided, confirm next steps, enable continued engagement through structured hand‑offs or reference numbers, and support a consistent, high‑quality prospect experience.
• Document prospect interactions, business needs, outcomes, and follow‑up actions using available tools and systems, including ServiceNow and CRM systems, ensuring data accuracy and completeness, and supporting reporting, pipeline quality, sales awareness, and business development insight.
• Represent the Exporter Engagement team by sharing prospect insights, including observed trends in inbound demand, and contributing to the development, review, and continuous improvement of documentation standards, job aids, scripts, and playbooks, supporting adoption of improved tools and practices through frontline feedback.

What We Are Looking For

• Undergraduate degree in Business Administration, Finance, or Commerce
• Minimum 3-5 years' experience in business development, sales, client account management, or relevant experience
• Strong sales, client relationship, and account management skills
• Demonstrated analytical skills, good judgment, and problem‑solving ability
• Comfortable managing daily inbound prospect inquiries in a fast‑paced environment
• Strong verbal communication skills, bilingual (English and French)
• Proficiency in Excel, Word, PowerPoint, and Outlook
• Ability to work scheduled hours 8:00 a.m. – 6:00 p.m. EST, Monday to Friday

What Will Make You Stand Out

• Business development experience in banking, financial services, international business, or international trade
• Knowledge of international business practices and exporting
• Experience in a customer contact centre environment
• Experience using ServiceNow (CSM module), CRMs and/or Genesys Cloud
• CITP (Certified International Trade Professional) designation or in progress

Eligibility EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date. This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world. Apply today! Want to learn more about EDC? Check our website here https://www.edc.ca EDC's Commitment to Employment Equity Ex_port Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves._ We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community. Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC. EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca_. We are here to support you every step of the way._ Posting Date Mar 12, 2026, 12:31:01 PM Primary Location: Ontario-Ottawa Job Type Permanent Schedule Full-time !*!%3Cspan style=%22font-size:14px%22%3EHow to apply %3Cbr%3E%3Cbr%3E%3Cem%3EOnly candidates selected for an interview will be contacted.%3C/em%3E%3C/span%3EApplication deadline