Inside Sales Representative/Customer Service

Job description:

Inside Sales Representative / Customer Service – Solid Waste Division

Location: Calgary, AB

Company Overview:

At Environmental 360 Solutions Ltd. (E360S), we don’t just manage waste—we redefine the industry. Fueled by an ambitious and innovative entrepreneurial vision and decades of leadership, we’re building a smarter, cleaner, and more sustainable future. Our team is made up of driven professionals who thrive on challenge, embrace technology, and never stop learning. If you’re looking to do work that matters—where your ideas are valued, your growth is supported, and your impact is real—you’ve come to the right place.

Position Overview:

We are seeking a motivated and results driven Inside Sales Representative/Customer Service Specialist to join our Solid Waste Division team in Calgary. The ideal candidate will have a passion for customer service, sales, and knowledge of solid waste management, with the ability to thrive in a fast-paced, collaborative environment.

Roles & Responsibilities:Sales Responsibilities:

• Conduct B2B prospecting to identify and acquire new customers.
• Accurate data entry of new customers, modifying customer services and entering CSA agreements into CRM database.
• Build and maintain strong relationships with existing customers to enhance service offerings.
• Prepare and deliver quotations and service agreements tailored to client needs.
• Collaborate with customers to guide them in selecting the most suitable waste management services.
• Follow up with customers to meet objectives and maintain satisfaction.

Customer Service Responsibilities:

• Respond promptly and professionally to inbound calls, emails, and customer inquiries.
• Address customer complaints courteously and resolve issues efficiently.
• Coordinate with Sales, Logistics, and Operations teams to ensure smooth delivery of service.
• Set up new client accounts and sites in the company database.
• Maintain accurate records and data in CRM software.

Qualifications:

• Sales Experience: Minimum 1+ year of B2B sales experience.
• Customer Service: At least 2 years of customer service experience, preferably in a fast-paced environment.
• Industry Knowledge: Experience in the solid waste or environmental services sector is an asset.
• Technical Skills: Proficiency in CRM software and Microsoft Office programs.
• Communication Skills: Excellent verbal and written communication skills; bilingual in French and English is an asset.
• Attributes: Strong listening skills, ability to multitask, prioritize, and manage time effectively.
• Education: Professional diploma in sales consulting or equivalent experience preferred.

What We Offer:

• Competitive base salary with commission potential.
• Comprehensive benefits package, including RRSP/DPSP contributions.
• Automobile allowance and fuel card (if applicable).
• Career advancement opportunities within a growing company.
• Supportive and collaborative work environment with ongoing training and development.

This is more than a job—it’s your opportunity to be part of something bigger. At E360S, we’re setting new standards, transforming communities, and advancing the industry with every step forward. Bring your expertise, your curiosity, and your drive. Let’s build a sustainable future we can all be proud of. Apply today and discover what’s possible when purpose meets progress.

Due to the high volume of resumes we will only be contacting candidates that best meet the needs of the business. Thank you for your interest in E360S.

The above statements are intended to describe the general nature and level of work being performed by people assigned in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.