Microsoft 365 Support Specialist

Are you looking to grow with a company that puts people first? Where you collaborate daily with colleagues to create real solutions? Skyrocket your career with Elantis! Certified as a Great Place to Work®, Best Workplace™ for Today’s Youth, and Best Workplace™ for Inclusion, we're looking for a passionate and driven Microsoft 365 Support Specialist. Here are some of the great things you can expect from Elantis:

• Competitive salary and comprehensive extended health benefits, fully paid by Elantis.
• Mentorship, training, and ongoing opportunities for development to fuel your career growth and build your expertise.
• Relaxed environment with a casual dress code, community involvement opportunities, and lots of fun social events.
• Any excuse to celebrate our successes with lunches and treats - which is pretty often!
• Free access to an on-site fitness facility.

This role is onsite/hybrid in our Edmonton office. The Ideal Candidate At Elantis, Employees’ Cultural Fit And Alignment With Our Values Are The Most Important Factors In Selecting a Successful Candidate. We Are Guided By Our Core Values Of Own The Experience, Focus On People, And Do The Right Thing. You’re a Great Fit For Our Team If You

• Want to work closely with a talented team to create innovative solutions for customers and contribute to a vibrant work culture.
• Proactively offer solutions, think outside the box, and are confident in bringing your ideas forward to overcome obstacles and make a positive impact.
• Are comfortable with ambiguity and willing to seek direction if you need it.
• Are a lifelong learner. You’re curious, learn quickly, and enjoy mentoring to help others grow their career while you grow yours.
• Can move easily from project to project and juggle competing priorities with ease.
• Want to create an exceptional experience for customers, colleagues, and yourself.
• Enjoy collaborating with colleagues in-person to share ideas, solve problems, and celebrate together.
• Proactively providing support and mentorship for your team with regular check ins, additional learning, and offer guidance for best practices.

The Role We are seeking a skilled and adaptable Microsoft 365 Support Specialist to join our growing team. This role is responsible for proactively monitoring, supporting and enhancing Microsoft applications such as Power Apps, Power Automate, Copilot, SharePoint, Purview, and Dynamics 365. As a Microsoft 365 Support Specialist at Elantis, your projects will include:

• Monitor client applications, perform routine maintenance, updates, and patches to ensure security and performance.
• Serve as the main point of contact for client inquiries, diagnosing and resolving application issues via phone, email or remote tools.
• Respond to service desk tickets, prioritizing based on urgency and complexity, and ensuring adherence to SLA requirements.
• Handle user accounts and permissions.
• Provide enhancements and optimization to existing applications.
• Provide regular updates to clients on support cases and system status, maintaining high customer satisfaction.
• Document request updates, troubleshooting, and resolutions.
• Develop monthly reporting on SLAs, request status, and recommendations for maintenance/optimization.

Required Skills & Experience

• Experience in Microsoft 365 and SharePoint (both on-premise and Online).
• Experience with Microsoft Purview, Defender, and Intune.
• Experience developing and modifying PowerShell scripts.
• Experience working with databases and APIs.
• Experience M365 managing permissions.
• Experience with the Microsoft Power Platform.
• Experience with both canvas and model driven apps.
• Experience with Dynamics 365 Sales, Business Central, Customer Service and/or Finance and Operations.
• Experience with Dataverse and Azure.
• Experience with Copilot.
• Experience in consulting roles.
• Articulate, excellent communication skills.
• Able to confidently advise clients on solutions.
• Proactive and driven.
• Strong problem solving and critical thinking ability.
• Post-secondary education in a technology related field or equivalent experience.

Certifications The following Microsoft certifications are an asset:

• PL-900 / MB-910: Power Platform / Dynamics 365 Fundamentals
• PL-200 / PL-400: Power Platform Functional Consultant / Developer Associate
• PL-600: Power Platform Solutions Architect Expert
• SC-900: Security, Compliance and Identity Fundamentals
• SC-200 / SC-400: Microsoft Security Operations Analyst / Administrator Associate
• MS-900: Microsoft 365 Fundamentals
• AZ-900 / AI-900: Azure Fundamentals, Azure AI Fundamentals
• MB-210 / MB-230 / MB-240: Dynamics 365 Sales, Customer Service, and Field Service
• MB-220 / MB-300 / MB-310 / MB-800: Dynamics 365 Marketing, F&O, or Business Central

Elantis gives you the opportunity to make a real impact in your work with clients and our internal team. We welcome you to apply today! This job posting will remain open until a suitable candidate is found. Elantis will be screening applications as they are received.