Membership Engagement Coordinator

Position Summary

Reporting to the Events & Engagement lead, this role will be responsible for providing support to the member engagement team by engaging members and prospective members through event coordination, member onboarding and internal/external sales and program offerings.

Duties and Responsibilities

• Promote public awareness of ECA programs, services, and initiatives
• Engage new members through the onboarding process by proactively addressing common issues before they occur, ensuring understanding of all ECA services, and supporting a smooth transition into membership
• Conduct new member orientations and provide ongoing support as needed
• Assist the Engagement Lead with ECA events, including budgeting, seeking sponsorship, venue sourcing and booking, catering, event set-up/tear down etc.
• Collaborate with other areas of the organization to develop new sales offerings for each event
• Foster and maintain positive relationships with members to strengthen engagement and retention
• Cultivate, solicit and attract a network of relationships which currently, or in the future may become ECA members through participating in networking events, workshops etc.
• Contact cancelled members with an effort to win them back
• Coordinate member recognition programs and initiatives to celebrate member achievements or milestones
• Generates ideas on improving internal programs and sales offerings in support of organizational goals
• Manage the membership CRM system to ensure data accuracy, integrity, and up-to-date member information
• Prepare regular reports on membership statistics, retention rates, and engagement activities
• Assist with planning and executing internal staff engagement and “fun” events
• Cover at Front Desk when required

Direct Reports      

The Membership Engagement Coordinator is a motivated member of the Membership team working together in the most efficient manner. The position has no direct reports.

Tools & Systems

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and uses software including the Microsoft Office Suite, Adobe, Growth Zone.

Qualifications

• 2+ years of experience in event management, budgeting, or project management
• 2+ years of customer service or sales experience
• Degree or diploma in Business Administration or Event Management would be considered an asset
• Strong interpersonal and relationship building skills; able to build relationships with individuals at all levels of an organization both internally and externally
• Excellent time management and project management skills
• Ability to juggle multiple priorities with competing deadlines
• Highly organized individual with an exceptional attention to detail
• Able to work independently as well as part of a team
• Superior verbal and written communication skills
• Positive energetic personality; a natural multi-tasker