Inside Sales Specialist

This role is part of our ET/UT product line. The Inside Sales Specialist drives transactional sales growth by managing customer inquiries, developing account plans, searching for new opportunities and customers and maintaining CRM integrity. This role ensures customer satisfaction through timely support, effective coordination with Sales Managers, and proactive business development initiatives to foster retention and new opportunities. Be a part of something bigger. At Eddyfi Technologies, we’re proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, safeguard the environment, and ultimately, save lives. As a world-renowned company, we’re behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. And we’re just getting started. If you’re passionate about technology and want your work to make a real impact, we’d love to hear from you. Our values

• We are customer-centric
• We innovate with a purpose
• We are results-oriented
• We are team players

Joining Our Team Means

• Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
• Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
• Joining a rapidly expanding company offering long-term development and success opportunities.
• Contributing to meaningful projects that create a lasting impact.

As Inside Sales Specialist, you must be able to

• Meet or exceed sales objectives.
• Collaborate with the Sales Managers to coordinate efforts and initiatives that drive customer satisfaction, foster business growth, and enhance retention and loyalty.
• Develop, maintain, and implement a sales and business development plan for assigned accounts with the collaboration of Sales Manager, Product Marketing and Application teams.
• Act as first line of support for all customer requests and inquiries related to sales and administrative matters, received through webforms and other contact point. Manage cases, communicating with customers from the beginning of their request and during all the treatment time
• Assure follow-up and proper documentation in the ticketing system during operation treatment.
• Understanding customer needs and requirements to request accurate quotes via Salesforce/e-store & coordinate sales proposal preparation and presentation.
• Maintain the CRM data integrity with constant updating of opportunities, contacts, accounts, and sales visit reports
• Maintain the installed base growth, optimizing the quality of service, business growth and customer satisfaction.
• Researching accounts, identifying key players, and generating interest in the company’s ancillary offerings
• Contribute to maintaining and developing the opportunity pipeline in accordance with Eddyfi Sales process
• Monitor certain websites (eg government entities) to identify RFPs and coordinate responses
• Identify and Execute campaigns with help of marketing team.
• Ensure customer satisfaction through overall account management.
• Monitor and contact leads in territory in a timely manner and propose set of actions to meet sales target
• Contribute to maintain and develop the opportunity pipeline in accordance with Eddyfi Sales process.
• Perform, within 30 days, the after-sales routine call (strategic and transactional sales, follow-up, customer success, upselling).
• Work in collaboration with finance to improve Days Sales Outstanding (DSO).
• For fast-track pre-approved products, quotes (as per commercial desk processes) and push order in ERP.

What Makes You An Asset To Our Team

• Bachelor degree or equivalent experience.
• 5 years of proven success in sales position or equivalent.
• Expertise in selling high-tech equipment and software B2B solutions with long and complex sales cycles.
• Excellent customer service and communication skills.
• entrepreneurial and agile mindset, with a bias for action and the ability to pivot when necessary to meet the needs and goals of the business.
• Ability to work with a CRM (Salesforce preferred) and MS Office suite.
• Advanced English speaking and writing.
• NDT expertise is an asset but not an essential.

If you have transferable skills, even if you don’t meet all the criteria, feel free to submit your application! At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future. All positions based in Quebec require proficiency in French, both written and spoken. Additionally, functional skills in English are required to meet the needs of our offices and clients internationally. For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification.