Director of Professional Services

Job Title: Director of Professional Services

Department: Professional Services

Reports to: Chief Operating Officer

Status: Full-Time Continuing

Location: Hybrid/Remote (National Capital Region preferred)

About Us:

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there’s a

literature review. At DistillerSR Inc., we’re changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world’s leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research.

DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life-changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

Scope of the Role:

DistillerSR is seeking an entrepreneurial leader to build and run our professional services consulting arm as a distinct P&L. This executive will architect and execute the service delivery, team build-out, and GTM strategy to drive revenue growth, client impact, and operational excellence.

Duties & Responsibilities

• Own and manage the Professional Services P&L, driving revenue, margin, and efficient service delivery across all engagements.
• Build, scale, and develop a multi-functional professional services team—hiring, onboarding, mentoring, and retaining top delivery and technical talent as we scale.
• Design, execute, and refine a comprehensive go-to-market (GTM) strategy for services, ensuring tight alignment with product, sales, partner, and marketing functions, and maximizing services pipeline development, conversion, and account expansion.
• Design new service offerings that capitalize on market trends, optimize customer data and evidence ecosystems, and enhance customer requirements.
• Ensure service integration with DistillerSR product launches, ensuring offerings drive adoption, value realization, and annual recurring revenue growth.
• Develop and implement operational frameworks, KPIs, and best practices for efficiency, quality assurance, and continual improvement across client lifecycle and service delivery.
• Increase the team's impact and contribution, overseeing the effective delivery of billable engagements and driving the adoption and ongoing value realization of DistillerSR’s products and services.
• Cultivate strong, trusted advisor relationships with key customer stakeholders, understanding their evolving needs and proactively identifying growth opportunities.
• Champion problem resolution, acting as the primary escalation point for complex after go-live issues and ensuring successful outcomes for our customers.

Required Qualifications

• Proven experience owning and scaling a professional services organization in a SaaS context, ideally with P&L accountability and a documented revenue and margin growth track record.
• Experience integrating cloud-based technologies into a clinical evidence ecosystem for pharmaceutical and medical device companies.
• Demonstrated success in building out teams during rapid company growth, including talent acquisition, leadership, and integration of new hires into a high-performing culture.
• Direct experience designing and delivering GTM strategies for services, including demand generation and sales enablement.
• Exceptional leadership, delegation, communication, and change management abilities.
• History of building cross-functional partnerships with product, sales, marketing, and customer success.
• Strong customer facing skills and ability to adapt to dynamic requirements.

Preferred Qualifications

• Candidates with Veeva, Oracle Argus, and/or IQVIA-based implementation experience with large pharmaceutical and medical device companies

As part of our recruitment process, we may utilize artificial intelligence tools to support or assist the review of applications. These tools may help us identify candidates whose qualifications best match job requirements.

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.